Roofing Service Account Manager

Company: The Jamar Company
Job Title: Roofing Service Account Manager
Location: On-site & Milwaukee, WI
Opportunity Type: Non-Union
Employment Type: Full-time

The Jamar Company is a solution-focused specialty services provider with a strong regional presence and national reach. We deliver dependable, industry-leading results through innovation, safety, and field leadership. Our diverse and passionate team thrives on collaboration, values relationships, and is committed to making a positive impact. We’re driven by growth, excellence, and the belief that the best ideas come from diverse perspectives.

Drive client success and shape the future of commercial and industrial roofing! As a key member of our Architectural team, you will manage and grow strategic relationships with top-tier clients, delivering innovative roofing solutions and exceptional service.

You will be the trusted advisor—developing tailored plans, coordinating maintenance programs, and ensuring long-term system performance. From resolving challenges quickly to analyzing market trends and uncovering growth opportunities, your impact will be felt across every project.

If you are passionate about building strong partnerships and making a difference in a dynamic industry, we want you on our team!

Essential Duties & Responsibilities: To successfully perform this role, an individual must be able to carry out each essential duty satisfactorily. The requirements outlined below represent the knowledge, skills, and abilities necessary for the position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

• Client Relationship Management
  • Serve as the primary contact for commercial and industrial roofing clients.
  • Meet regularly to understand facility needs, ensure smooth communication, and assess satisfaction.
  • Partner with clients on long-term maintenance plans for scheduled roofing work.
• Develop strategic account plans to strengthen relationships and drive growth.
• Manage preventive maintenance programs, service contracts, and repair requests.
• Implement retention strategies to expand client base and maximize opportunities.
• Address complex client challenges involving technical roofing issues or multiple stakeholders.
• Collaborate with internal teams to deliver timely solutions and maintain a positive experience.
• Financial & Market Analysis
  • Monitor account performance, identify improvement areas, and prepare reports.
  • Analyze market trends and competitor activity to inform strategic decisions.
• Industry Expertise
  • Stay current on roofing technologies, materials, and regulations.
  • Provide clients with insights and recommendations to support long-term facility goals.
• Perform other tasks as assigned to support departmental success.

Required

Education & Experience:

• Two years’ or more of experience in the commercial or industrial roofing sector, including client account management and hands‑on expertise with EPDM, TPO, PVC, BUR, and coatings; ability to leverage industry knowledge to deliver strategic guidance.
• Proven ability to build, maintain, and balance strong client relationships.
• Skilled in identifying client needs and translating them into actionable, results‑driven solutions.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other essential computer applications.
• Experience with CRM platforms and related tools for effective client account management.

Other Details:

• This position will report regularly in person to Milwaukee, WI.
• Must possess and maintain a valid state driver's license.
• Willingness and ability to travel 50% of the time to local and regional job sites and client locations.
• All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre‑employment drug screening and background check.

Safety – You are part of a team that practices safety first in all we do.

Innovative Culture – Where all ideas are valued and new concepts are encouraged, ensuring continuous growth and out‑of‑the‑box thinking.

Onboarding – Coordinated support to ensure integration into the company, complete understanding of role and team…