Senior Account Manager - Valet & Parking Operations - Milwaukee Hotels

Senior Account Manager - Valet & Parking Operations - Milwaukee Hotels

Join to apply for the Senior Account Manager - Valet & Parking Operations - Milwaukee Hotels role at Towne Park
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At Towne Park, it’s more than a job—you can make an impact. As a hospitality services company, we create smiles by delivering exceptional experiences. Whether easing the anxiety of patients and visitors, creating memorable guest experiences, or supporting colleagues, every day is an opportunity to brighten a life.

The Account Manager directly oversees one Towne Park account and is responsible for financial performance, guest/patient satisfaction, and client satisfaction objectives.

Compensation: Towne Park offers competitive, fair, and commensurate compensation based on skills, experience, education, or training, and location.

Additional Compensation: Eligible for annual incentive bonuses per policy guidelines.

Benefits: Medical, dental, vision, accident, critical illness, hospital indemnity, telemedicine, basic life & AD&D, short‑term & long‑term disability, and a 401(k) retirement plan.

Paid Time Off: Earn 0.0385 hours of PTO per hour worked up to 80 hours per year; 6 paid holidays and up to 4 paid floating holidays.

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is accountable for financial, guest/patient satisfaction, and client satisfaction objectives.

• Understand and drive business metrics and performance measurements to ensure effectiveness, high performance and compliance.
• Improve financial performance and profitability of the account.
• Maximize opportunities within contractual agreements.
• Advance metrics for forecasting, productivity, claims, customer service, and turnover.
• Manage scheduling, overtime, tip reporting, and timekeeping for associates.
• Ensure forecasts, payroll, and accounting reports are on time and accurate.
• Utilize standardized business systems and ensure compliance with policies.

• Recruit and hire the best people for the location.
• Retain talented associates and address feedback and suggestions.
• Orient new associates and provide on‑job training.
• Recognize great performance and provide growth opportunities.
• Build, coach, and develop future leaders.
• Conduct performance appraisals and provide coaching.
• Hold effective associate meetings and shift huddles.
• Use positive discipline with accurate performance documentation.
• Delegate decision‑making appropriately.

• Deliver consistent guest/patient service experience on all shifts.
• Allocate labor resources to support service delivery.
• Forecast and plan seasonal staffing with Area/District Manager.
• Integrate client service standards with Towne Park standards.
• Drive client service metrics and results.

• Develop cohesive working relationships with client staff.
• Maintain regular meeting rhythms and communication channels.
• Be present at the site and maintain visibility.
• Focus the team on exceeding client objectives.
• Capitalize on growth opportunities and build client loyalty.

• Use Towne Park systems to control assets and expenditures.
• Train others on system usage.
• Maintain a clean, neat work environment.
• Complete tasks timely per Area/District Manager instructions.
• Ensure service quality for internal and external customers.
• Treat clients and associates with courtesy, respect and dignity.
• Maintain confidentiality of associate and client information.

• Follow safety and security procedures.
• Practice preventive safety procedures.
• Report all accidents, incidents, and high‑risk areas.
• Operate equipment safely.

• Maintain relationships with current clients to obtain references and leads.
• Inform leadership and sales of ownership or brand changes.
• Track client position changes.
• Report construction, expansion, or changes that could create growth opportunities.

• Plan, prioritize, and manage multiple complex projects under pressure.
• Diminish perseverance and drive to achieve goals.
• Maintain stability and professionalism amid change.
• Proficiency in MS Office…