Buyer, Customer Service​/HelpDesk

PURCHASING

• Manage RFQ from customer, examine the accuracy of vendor quotation, and provide quotation and necessary document on timely basis.
• Examine whether the order requires export license or not.
• Apply for export license as required and manage until closure.
• Issue purchase orders (PO) timely based on vendor and our quotation, Long Term Agreement (LTA), Memorandum of Understanding (MOU), customer PO, production plan, and inventory information.
• Sign and save the PO confirmation document when there is no discrepancy between PO, EDI PO, and EDI quote. Report to the group leader when there is a discrepancy and solve the issue before issuing the PO.
• Obtain order forecast from customer and provide to respective supplier.
• Track supplier shipping schedule proactively to prevent delivery delinquency.
• Communicate with customer and negotiate with vendor for quality, delivery, development, and pricing.
• Visit or set up conference call with both supplier and customer to discuss urgent topics as required.
• Flow down claim from customer to vendor and conclude timely.
• Research new supplier and product to meet customers’ requirements.
• Propose alternate acceptable options to customer when the requested item is obsolete.
• Obtain Technical Data Sheet (TDS), Safety Data Sheet (SDS), and catalog on request basis.
• Confirm Export Control Classification Number (ECCN) with supplier to comply with export regulation.
• Send Sales Order Acknowledgment (SOA) to customer and obtain PO Acknowledgement (POA) from supplier.
• Manage and review PO to recognize price change, order discrepancy, and order status change.
• Contact supplier and customer on a daily basis to follow-up on open action items and provide report to customer.
• Assign RFQ to other members as required.