Teller, Customer Service​/HelpDesk

Description

Starting salary for Teller position is $18.00 an hour and up, depending on experience.

This position is responsible for accurately processing deposit account and loan transactions while adhering to all policies and procedures. The Teller will support the Retail Banking expectations by maintaining customer relationships, providing superior customer service, and referring bank products and services when beneficial and appropriate.

• Effectively process customer transactions with a high level of integrity, accuracy and knowledge.
• Operate in full compliance with internal policies/procedures, as well as applicable regulations/laws.
• Build and maintain customer relationships by identifying customer needs, promoting current promotional offers and referring customer to Bankers and other lines of business (i.e., Residential Lending, Business Banking, Commercial Real Estate, WIS and Merchant Services) for further assistance with bank products and services.
• Provide an unparalleled customer experience as set forth in WSB’s Mission.
• Maintain knowledge of WSB’s core processing system, WSB products and services, WSB policies and procedures, and regulatory requirements governing retail deposit accounts.
• Answer customer questions and resolve related account issues, including phone and in‑person.
• Other duties as assigned.

• Required – 6 months of cash handling and/or customer service experience
• Preferred – 2–4 years cash handling and/or customer service experience

• Required – High School diploma or general education degree (GED)
• Additional education and/or experience:
  Co‑op participation; and previous cash handling and/or retail experience

• Outstanding Medical, Dental, and Vision Insurance
• 401(k) matching
• Employee Stock Ownership Plan
• Paid Time off
• Paid Holidays
• Flexible Spending Account
• Pet Insurance
• And so much more!

Waterstone Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.