More jobs:
Dispatcher, Customer Service/HelpDesk
Job in
Milwaukee, Milwaukee County, Wisconsin, 53244, USA
Listed on 2026-01-02
Listing for:
West Allis Heating, Cooling, Plumbing & Electrical
Full Time
position Listed on 2026-01-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Overview
Looking to TRADE up from a job to a career? West Allis is looking for an experienced Dispatcher.
Why join THIS team?
- Medical, Prescription, Dental, Vision
- Disability & Term Life Insurance
- Matching 401k benefits
- On-going training & development, & growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
What you will do:
- Convert incoming customer calls into booked service appointments.
- Knowledgeably prioritize calls according to importance and urgency
- Respond to customer requests, resolving issues and promoting the brand.
- Schedule appointments with clients using the right tech/right call guidelines
- Data entry into the computer system to track calls and client information as necessary
- Receive emergency and non-emergency calls and record significant information as necessary
- Knowledgeably prioritize calls according to importance and urgency
- Monitor field technicians in order to effectively prioritize their schedules and use of time
What you bring:
- Previous customer service experience
- Strong attention to details
Schedule
- Tuesday-Saturday:
Tues-Fri, 9am-6pm;
Saturdays, 7am-4pm
Who WE Are:
We are a family‑owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard‑working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on‑going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!
If this sounds like something you would like to join for a long‑term career move, apply today!
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