Customer Service Representative

Customer Service Representative

Employee Benefits Corporation is hiring a Customer Service Representative. The role involves interacting with customers via telephone or email to address inquiries and resolve concerns regarding our products and services. The position has frequent customer contact and interacts across multiple departments daily.

The role may be located in our Middleton, WI office, fully remote (Wisconsin only), or a combination of both depending on availability.

• Manage a high volume of calls in a timely and effective manner.
• Establish rapport and trust with all customers, ensuring a high quality and meaningful experience with every interaction.
• Obtain information from multiple systems and relay to customers in a seamless manner.
• Maintain and proactively manage CRM database, documenting each customer interaction and action in a timely, compliant manner and in adherence with departmental standards.
• Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to resolve requests and inquiries.
• De‑escalate situations involving dissatisfied customers, offering patient and support.
• De‑escalate customer issues, demonstrate ability to guide customers through troubleshooting.

• High School diploma or equivalent.
• 2 years customer service experience.
• Ability to remain calm when dealing with challenging customers.
• Excellent listening, verbal and written communication skills.
• Strong attention to detail.
• Strong ability to articulate relevant information in an organized and concise manner.
• Demonstrated experience de‑escalating customer issues.
• Enthusiasm for working in a fast‑paced, structured environment.
• Strong ability to multi‑task.
• Strong critical thinking skills.
• Computer proficiency in Windows‑based applications and ability to learn new software programs.
• Basic working knowledge of Microsoft Word and Outlook.
• Associate degree in business or related field (preferred).
• Previous experience in a high volume call center (preferred).

• Friendly, collaborative team environment.
• Competitive compensation and benefits package that includes employee‑ownership opportunities.
• Opportunities for personal and professional growth.
• Flexible scheduling to encourage and support a healthy work‑life balance.

We are an equal‑opportunity employer.

For full information follow the application link.