Customer Service Rep - Int

At Sensient Technologies
, we are experts in science, art, and innovation of color and flavor. We are market savvy and visionary. We are problem solvers and we will be better with you.

Sensient Australia is a leading developer, producer and supplier of natural and synthetic flavour and colour systems for customers around the country and within the Asia Pacific Region. The Company’s high‑performance products play a central role in the manufacture of foods and beverages, cosmetic and pharmaceutical products.

We are seeking a detail‑oriented Customer Service Representative with a passion for delivering outstanding customer service. As part of the team, you will work cooperatively with the team members to service existing customers. You will work in a collaborative team environment that provides opportunities for skill and career growth.

This opportunity is 100% office‑based at our Keysborough office.

• Be responsible for order administration, processing, follow‑up, contract review, problem resolution, and customer requests for multiple business units.
• Accurately and efficiently process customer transactions such as orders, quotes, debits, credits or returns. Communicate with planners and shipping personnel to ensure on‑time deliveries and advise customers of delays if needed. Review production and shipping schedules to determine impact on customers’ expected deliveries.
• Perform a variety of customer transactions such as order entry, processing, follow‑up, and contract review.
• Work with account managers, product managers, sales administrative staff as well as shipping, production and lab to resolve discrepancies/missing information.
• Resolve routine customer issues and customer requests, communicate with account managers and customer service manager regarding any special situations.

• A diploma or equivalent, along with 3‑years of customer service experience.
• Strong communication skills, including the ability to capture the detail of a situation and communicate accurately, professionally and completely, verbally and in writing.
• Ability to multitask while maintaining high degrees of attention to detail, accuracy and poise.
• Effective personal time management and organization skills.
• Solid proficiency in JD Edwards (JDE) and experience in a Microsoft Office environment (Word, Excel, Power Point) is desired.

• An opportunity to collaborate with your colleagues onsite 5‑days per week.
• Excellent compensation, benefit offering, and development opportunities.
• A thorough and effective training experience during onboarding and beyond.

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The company’s customers include major international manufacturers representing most of the world’s best‑known brands.

Sensient Flavors offers innovative, global taste solutions and specialised flavour delivery systems that help bring life to your food and beverage products. Our leading‑edge technologies reflect our core philosophies to be dynamic and innovative and to add value to your applications.

Due to our inability to offer visa sponsorship, we can only consider candidates who are authorised to work in (country) without the need for employment visa sponsorship.

Sensient is an Equal Opportunity Employer, headquartered in Milwaukee, Wisconsin, USA.