Customer Care Call Center

Customer Care Call Center

Milwaukee, WI, United States

$ 14.00 - 15.00 (US Dollar)

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About the job Customer Care Call Center needs 1 year in telephone customer service or related experience

Customer Care Call Center requires: Ø Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM 5:00 PM. Overtime may be required. Ø High School diploma or GED A minimum of 1 year in telephone customer service or related experience Excellent communication skills Knowledge of the use of PCs and related software Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio

Customer Care Call Center duties:
Responds to telephone inquiries and complaints using standard scripts and procedures Answers questions regarding child support payments posting, payments disbursement, and account histories. Defines or resolves inquiries received either through written or telephone correspondence. Gathers information, researches/resolves inquiries and logs customer calls Communicates appropriate options for resolution in a timely manner Informs customers about services available and assesses customer needs Maintains updated records and logs Or refer someone