Call Center Associate On Site or off Site

Posted Saturday, 10/17/2026

As a Call Center Associate at Letts Industries Inc, you will serve as a primary connection point for our customers. In this role, you will answer incoming inquiries, troubleshoot problems, and guide customers toward the right solutions. This position exists to ensure every person who contacts us receives helpful, efficient, and respectful service.

If you enjoy communicating clearly, solving daily challenges, and working in a collaborative environment where your team supports your growth, this position offers a stable and rewarding opportunity.

In your day-to-day work, you will:

• Answer inbound customer calls promptly and professionally.
• Listen attentively to customer concerns and provide accurate, practical solutions.
• Log details of customer interactions and account updates clearly in our CRM software.
• Follow established guidelines to route complex or specialized issues to appropriate internal teams.
• Share relevant product or service options with customers when it directly benefits their needs.

Over time, you will:

• Develop a deep understanding of our product lines, services, and operational policies.
• Consistently meet personal performance metrics while maintaining high customer satisfaction ratings.
• Identify recurring customer issues and offer ideas to help streamline our workflows and support tools.

• Pay Range: $25.00 – $28.00 per hour, based on experience and qualifications.
• Employment Options: Full-time and part-time positions are available. Schedules may require flexibility for evening or weekend coverage.

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Comfortable navigating computers, typing, and learning new software systems.
• Proven ability to remain patient, focused, and composed under pressure.
• Strong problem-solving abilities and attention to detail.

• Prior experience working in a call center, customer service, or help desk environment.
• Familiarity with CRM platforms or customer support software.
• An Associate degree or related coursework.

• Comprehensive health, dental, and vision insurance options.
• Paid time off (PTO) and paid holiday schedule.
• Structured onboarding and continuous skill development.
• Clear opportunities for internal advancement and career growth.
• A structured, supportive team atmosphere.