Call Center Representative

View our latest job openings and see how Eastridge can help you find your next opportunity.

Call Center Representative Compensation: $19.00 - $20.00 Loading...

Job Snapshot

•
Location: Milwaukee, WI | Onsite

•
Pay:$19.90 - $19.90/hour

•
Employment Type: Contract-to-Hire

•
Work Type: Full-time

•
Experience Level: Entry Level

•
Duration: 3 months

Join a growing 3D-printing hardware company as the first point of contact for customers who depend on their printers every day. You will get them back to printing fast with hand-on technical troubleshooting by phone and email.

• Resolve customer support cases by phone and email for 3D printer hardware and software issues
• Diagnose technical problems and guide customers through troubleshooting
• Dispatch replacement parts, hardware, and software with setup instructions
• Log every customer interaction and meet published response-time targets
• Relay customer feedback on software and hardware to internal product teams

Required

• 1+ years of experience in customer service (contact center, field service), education, or hardware support
• High school diploma or equivalent
• Strong written and verbal communication skills with an empathetic approach

• Contract-to-hire opportunity with a path to a longer-term role
• Hands-on technical support experience supporting 3D-printing hardware
• Onsite role in downtown Milwaukee
• Recruiter support from Eastridge throughout your assignment

Benefits:
Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link https://applicant center to learn more about benefits available to Eastridge’s temporary employees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions’ Temporary Staff are not eligible for paid time off, unless required by applicable state law in which the position is based. However, from time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment.

Information about those benefits will be communicated when applicable.

Disclaimer: The compensation and benefits information in this posting represents Eastridge’s good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.

Equal Opportunity

Employer:


Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Please note that Eastridge is unable to provide visa sponsorship to applicants.

Background Checks:
Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.

Massachusetts…