Design Department Leader

The Residential Design Leader will oversee and grow Bliffert’s Residential Design Department, ensuring a best-in-class customer experience and operational efficiency. This individual will serve as the primary liaison between homeowners, builders, and Bliffert, leading the design intake process, coordinating the team of designers, and managing customer expectations and payments.

• Serve as the first point of contact for all residential design inquiries.
• Conduct consultations to qualify clients and establish budgets.
• Review and process customer intake forms and credit applications.
• Lead client meetings (virtual or in-person) to gather design goals and fill in any planning gaps.
• Maintain and manage the active design project log and assign projects to team designers.
• Act as liaison between customer, design team, and builder through the entire process.
• Track designer hours for billing and send invoices for site visits and extra revisions.
• Approve final plans and oversee delivery of prints and digital files.
• Promote internal material sales (lumber, windows, trusses, etc.) and track full-package eligibility for design fee refunds.
• Recruit, hire, and coach new design team members.
• Evaluate customer satisfaction and adjust team workflows as needed.

• 5+ years in residential home design, drafting, or building material sales
• Strong communication and leadership skills
• Proven ability to manage multiple customer relationships and project timelines
• Knight knowledge of residential building codes and Wisconsin UDC
• Familiarity with estimating processes and construction methods
• Proficiency with design software preferred

• PTO and holidays
• 401K - Employer match
• Profit Sharing
• $15,0000 Company paid Life Insurance Policy
• Company Paid Short-term disability
• Annual bonus and Annual increase
• Employee Stock Ownership Plan (ESOP)
• Medical and Prescription drug insurance
• Dental and vision insurance