Student Service Specialist, Academic

Job Title

Under general supervision of the District Manager, Tutoring Services and Academic Support, initiates and carries out a variety of activities designed to retain students.

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees.

We are seeking passionate individuals to join our team who shares the same passion in serving this purpose.

Assists the Manager and/or Coordinator in leading the staff in the Academic Support Centers and subject areas as a team. Carries out case management and other activities designed to retain students. Identifies students in need of career planning, special accommodations, and/or counseling. Assists in the development and presentation of workshops designed to retain students, such as time management and personal development topics.

Advises and assists students in developing class schedules through identification of course availability, program changes, filled programs, and so forth. May provide information to students related to interviewing and job search techniques; conducts individualized job search sessions. May assist with interest, aptitude, and achievement testing. Develops strategies and anticipates learning outcomes to help students accomplish their academic goals. Encourages learning and study skill behaviors that help students to accomplish their academic goals.

Provides support for standard office software applications and specialized software as related to the center's specialty. Assists the Coordinator and staff with the up-keep of center and other spaces assigned; establishes and enforces regulations related to center and the equipment used; maintains inventory of supplies and equipment; assists with purchasing equipment and/or materials. Assists with recruitment, interviewing, application, hiring, and training of tutors.

Maintains data pertaining to a regional campus center; prepares related worksheets, study guides and reference materials. May act as liaison between students and faculty. May assist in the coordination of activities of student workers assigned to the center. May serve on MATC committees and task forces. May serve as advisor for student groups. Participates in in-service training, workshops, and other educational activities as required or assigned.

Performs related duties as required or assigned.

Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.

Education:

Requires a Bachelor's degree in Education, the Behavioral Sciences, or other relevant field with an emphasis in communications;

Experience:

a minimum of two (2) years occupational experience in an adult education tutoring setting; or any equivalent combination of education, training, and occupational experience. Preferred: bilingual Spanish;
College Reading and Learning Association (CRLA) certification or equivalent. Required Knowledge, Skills, and Abilities:
General knowledge of post secondary entry admissions and procedures. Ability to relate effectively to students from diverse socioeconomic and cultural backgrounds. Working knowledge of communities of color, community-based organizations, and agencies and the services they provide at the local, state and federal level. Ability to communicate effectively through both oral and written means. May require bilingual communication both oral and written.

Ability to make presentations and conduct workshops. Ability to establish and maintain effective working relationships with MATC staff, faculty, students, representatives from outside agencies, business community and the general public. Ability to work independently and as part of a team. Ability to access and disseminate information using computers and office technologies. Demonstrated ability in taking the initiative to improve customer service and project management.

Experience working with diversity, equity and inclusion.

Start Date:

This position supports the…