Solar Field Service Technician

Solar Field Service Technician – Ingeteam

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. The Field Service Technician will provide technical customer support primarily for Commissioning, AFS and Retrofits for Ingeteam products and other aftersales field service activities as needed.

• Commissioning
  • Travel to customer sites and perform commissioning and troubleshooting activities. (60‑80% of the time)
  • Work with customers and site owners to ensure tasks are performed on time, efficiently and safely.
  • Coordinate with Field Service Engineer or Supervisor’s direction, along with project/site manager, the completion of day‑to‑day tasks and any unplanned events.
  • Complete commissioning reports and other documentation and provide them to management.
  • Report any technical questions or changes to work performed to Ingeteam project team.
  • Develop ideas to decrease costs and increase efficiency during commissioning activities.
  • Work with other Ingeteam and subcontracted technicians during commissioning.
  • Upload new/latest firmware.
  • Complete expense reports and submit them to management.
  • Inform the customer of any new features and/or product improvements on Ingeteam’s products.
• Aftersales Support (AFS)
  • Travel to customer sites and perform aftersales (AFS) warranty and retrofit activities. (20‑40% of the time)
  • Work with Field Service Engineer or Supervisor direction to resolve all Ingeteam scope of supply equipment issues.
  • Travel to site to repair or replace damaged equipment.
  • Request assistance from management if help with aftersales questions is needed.
  • Use test bench to help resolve technical questions or problems.
  • Make sure all documentation, pictures and other related files to an incident are properly stored in the Ingeteam server.
  • Work with customers and management to ensure all required failed equipment gets returned to Ingeteam.
  • Work with customers and site owners to ensure tasks are performed on time, efficiently and safely.
  • Work with other Ingeteam and subcontracted technicians during AFS and retrofit activities.
  • Develop ideas to decrease costs and increase efficiency during AFS and retrofit activities.
  • Complete expense reports and submit to management.
  • Inform the customer of any new features and/or product improvements on Ingeteam’s products.
  • Follow all H&S and PPE requirements per task.
• Other Responsibilities
  • Commissioning assistance at site with other projects as needed.
  • Prepare reports and documents for management.
  • Ensure tasks are performed according to organizational requirements for quality management and environmental, health and safety standards, policies and procedures.
  • Perform other duties as assigned.

• At least one‑year experience as an electronics technician preferred. 3+ years’ experience with electronics or power electronics preferred.
• Experience installing, maintaining, and troubleshooting PV & storage systems preferred. Previous solar experience preferred.
• Electrical knowledge/training required. Ability to read and comprehend electrical and mechanical schematics, technical manuals, procedures, and regulations.
• Must have excellent troubleshooting skills. Must be able to troubleshoot systems with little or no support to achieve customers’ expectations of product uptime.
• Must be able to troubleshoot new equipment/features solutions provided by Ingeteam.
• Familiarity with different software interfaces to equipment (e.g. setting static IP address) preferred.
• Must be able to read/write to an inverter and equipment registers. Must have the ability to understand and analyze Modbus TCP, RTU and CAN communication protocols.
• Must possess excellent communication skills with the ability to work with all types of customers and personalities and with different levels of expertise.
• Experience responding and resolving technical questions over the phone preferred.
• Must be able and willing to work with colleagues and as a team. Must have good prioritization, organization, analytical and planning skills.
• Must be flexible, be able to adapt to new situations, have self‑control, be self‑motivated, have initiative and high integrity.
• Must be willing and able to travel both nationally…