Field Service Engineer

Overview

The Field Service Engineer is responsible for delivering exceptional technical support, maintenance, installation, and customer training services for TOMRA's cutting-edge food sorting equipment. This role aims to ensure the seamless operation of TOMRA's solutions, maximize equipment performance and enhance customer satisfaction.

• Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.
• Perform all mechanical, electrical, electronic and optical tuning and setup.
• Analyze, evaluate and diagnose equipment; troubleshooting machine problems through to resolution.
• Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines.
• React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs.
• Address customer complaints and if necessary, escalate to appropriate stakeholders.
• Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamwork.
• Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales.
• Assist with training and development of new Field Service Engineers, as requested.
• Instruct and train customers on operation of machine, utilization and required maintenance of the systems.
• Manage and control tools, test equipment, technical documentation and other assigned equipment.
• Embrace related assignments and responsibilities as required to contribute to the overall success of the team.
• Promote a “Safety First” culture throughout the company, our customers, and our industry.

• An Associate's degree in electrical, electronic, automation, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred or combination education and equivalent experience is accepted.
• Relevant knowledge of electronics/electrical assembly and wiring.
• Strong understanding / knowledge of electronics and electrical assembly and wiring.
• Proven to read, analyze and interpret technical procedures and/or governmental regulations.
• Assist and support customers in a professional manner
• Ability to establish and maintain effective working relationships with customers, internal and external associates and management
• Excellent communication skills and the ability to deal effectively with customers in the English language as necessary.
• Competent with Microsoft Office – Word, Excel and Outlook
• A positive attitude with a strong customer service mindset.

• Two plus years’ experience in field service and customer support.
• Two plus years’ experience in PC building, repairing and diagnostic testing.
• Two plus years’ experience in installing software on PC’s.
• Experience with packaging and or printing machinery a plus
• Experience engaging with customers in a service delivery environment
• Experience in electronic system troubleshooting a plus.
• Working knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits.
• Working knowledge of basic test equipment such as oscilloscopes and voltmeters.
• Knowledge of computer hardware and configurations.
• Ability to read schematics

• Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures.
• Ability to work in an open office environment as well as industrial customer worksites.

• Willing to travel for at least 70% of the time
  , domestic and international travel based on a flexible schedule; includes weekends…