Program Coordinator

Duties will include but are not limited to:

• Reviewing accepted purchase orders at the time of order review to ensure they are scoped with precision and contractual requirements are clear.
• Creating and maintaining detailed program schedules in Microsoft Project, including key milestones from "After Receipt of Required Documents and Downpayment" (ARRDD) through startup.
• Setting schedule baselines at kickoff meetings and updating schedules weekly during Production Meetings.
• Keeping customers informed with status updates every 2 weeks (not to exceed 4 weeks) to assist their coordination with other vendors and services.
• Coordinating and conducting Sales Order Acceptance Review/Project Kick-Off Meetings with Sales, Engineering, IPEC, and Operations.
• Participating in Engineering Design Reviews to ensure outputs meet customer expectations.
• Monitoring the status of machine assembly on the shop floor to ensure no deviation from the plan.
• Using the new features of the CRM System which track costs to alert management when it looks like a job is going to go over budget.
• Accurately documenting customer-requested changes in writing and working with the Product Manager to issue "Customer Change Notices" (CCN) to capture cost, schedule, and mechanical/electrical impacts.
• Acting as a gatekeeper to ensure customers do not speak directly with engineering without a Product Manager/Director or Salesperson present.
• Inspecting equipment on the shop floor to ensure readiness for customer runoff and notifying the Project Engineer and CEO if the equipment is not ready.
• Coordinating professional runoffs with a clear agenda demonstrating that the equipment reliably performs as promised in the proposal.
• Working with the Systems Programmer and Executive Director of Operations to develop new workflows and systematized procedures.

• Proficiency in Microsoft Office Suite
• 5 years of experience working in industrial manufacturing or engineering environment.
• 5 years in a position with of customer focused experience.
• Excellent written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Having a mechanical aptitude is a plus
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service focused

EEOC Drug free

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

EOE - Minorities/Females/Disabled/Veterans

Equal Opportunity Employer - M/F/Disabled/Veterans

EOE/Drugfree