Intake Specialist - WHEAP; Wisconsin Home Energy Assistance Program Seasonal PART TIME - Milwaukee

Position: Intake Specialist - WHEAP (Wisconsin Home Energy Assistance Program) SEASONAL PART TIME - Milwaukee

Intake Specialist – WHEAP (Wisconsin Home Energy Assistance Program) – SEASONAL PART TIME – Milwaukee

Earn up to $3,000 in incentive pay during your first year of employment. Are you a motivated, results‑oriented candidate seeking to contribute to a mission‑driven, customer‑focused organization? Join UMOS’ diverse team of over 1,000 professionals across more than 60 offices in seven states.

Job Details

• Pay: $18.22 to $22.78 per hour (dependent on experience)
• Schedule:
  
  Monday‑Friday, 8am‑2pm or 11am‑5pm (seasonal part‑time)
• Location:
  
  Milwaukee, WI

Benefits

• Paid time off that increases over years of service
• 15 paid holidays annually
• Robust insurance covering health, dental, vision, life, short‑term and long‑term disability, and accidental death & dismemberment
• Options to establish a Health Savings Account or Flexible Spending Account
• Employee assistance program support services for well‑being
• Retirement plan options including 401(k) and Roth IRA; for 401(k) participants UMOS contributes at least 3% of eligible compensation

Responsibilities

• Provide efficient, interactive intake services for WHEAP by phone, face‑to‑face, or by mail to determine program eligibility
• Enter program applications into the WHEAP electronic data system timely and accurately
• Answer phones, schedule appointments, and provide program information to applicants
• Provide quick, proactive response to client requests for assistance, adhering to required response times
• Coordinate and perform administrative activities and support by storing, retrieving, and integrating information for dissemination to staff and clients
• Communicate with vendors regarding repair and emergency fuel fills
• Verify earned and unearned income, including wages, child support, TANF, Social Security, Unemployment Insurance, etc.
• Conduct community outreach and provide mobile intake services to community agencies, senior centers, housing/neighborhood centers, etc.
• Maintain and secure client information, ensuring confidentiality whether in the office or out in the community
• Conduct home visits as necessary for the elderly, handicapped and disabled
• Respond to applicant questions, assist with verification, and carry out benefit processing in a timely manner
• Make referrals to the Weatherization program for WHEAP participants
• Work as part of a team to ensure the energy assistance program runs efficiently
• Participate in program awareness events held throughout the community
• Attend trainings, meetings and perform other duties as assigned

Qualifications

• Associate degree or at least two years of experience with the WHEAP or LHEAP programs
• Two years of experience in case management or any equivalent combination of training and experience in the social services field
• Ability to work independently within established policies, procedures, and guidelines
• Strong interpersonal and communication skills
• Able to work flexible and irregular hours, including on‑call evening hours
• Proficient in Microsoft Office Suite
• Bilingual in English and Spanish (Hmong, Rohingya, Burmese or Arabic) in verbal and written form – preferred
• Must have reliable transportation, a valid Wisconsin driver license and adequate vehicle insurance and be able to travel within the state of Wisconsin

Work Environment, Physical and Sensory Demands

• Employee is frequently required to stand, walk, sit, bend
• Occasionally required to lift and or move up to 30 lbs
• Occasionally required to drive
• Frequently exposed to moderate temperature generally encountered in a controlled and uncontrolled environment
• Noise level is usually quiet to moderate

Tools & Equipment Used

• Phones, computer system, web‑based software
• Fax machine, scanner, copy machine
• First aid equipment, fire extinguisher

Additional Eligibility Requirements

Employment with UMOS is contingent upon successful completion of a criminal background check prior to commencing.

Equal Opportunity Statement

UMOS is an equal‑opportunity, affirmative‑action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Seniority level

Entry level

Employment type

Seasonal Part Time

Job function

Other

Industries

Non‑profit Organizations

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