Customer Service Representative

Customer Service Representative

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As a Customer Service Representative, you will play a critical role in entering sales orders, verifying insurance information, and ensuring proper documentation is filed for billing purposes. You will also review documentation to ensure accurate completion of prescriptions and qualifying supporting chart notes necessary for billing, and follow up with physicians when required. The role includes direct client interaction, OTC sales of soft goods and accessories, dispensing orders billed to insurance for medical equipment and soft goods, and providing patient instructions on all items dispensed.

Additional tasks include unpacking shipments, assembling equipment, and data entry of patient demographics.

• Enter sales orders accurately and efficiently.
• Verify insurance information and ensure documentation is complete for billing.
• Review and follow up on documentation to ensure accurate completion of prescriptions.
• Engage in direct client interaction and OTC sales of soft goods and accessories.
• Dispense orders billed to insurance for medical equipment and provide patient instruction.
• Unpack shipments and perform basic assembly of equipment.
• Accurately enter patient demographic data.
• Participate in an on-call rotation, approximately three to four days per month, including holidays.

• Exemplary interpersonal skills.
• Experience in customer service.
• Accurate and proficient data entry skills, must pass a keyboard/typing test.
• Dependability and punctuality.

• Experience in equipment sales and order entry.
• Familiarity with DME sales and insurance verification.
• Ability to lift up to 35 pounds.

Join a dynamic team where you can make a significant impact in a busy and multi-tasking environment. Benefit from a structured schedule that allows for planning and flexibility, as well as opportunities for growth and professional development.

Working hours are Monday to Friday, 8:30 AM to 5:00 PM, with an on-call rotation after training. This position involves a fast‑paced and busy environment, requiring multitasking, equipment sales, and patient instruction. Employees are encouraged to plan their on-call duties quarterly, allowing for a good work‑life balance.

This is a Contract to Hire position based out of Greenfield, WI.

The pay range for this position is $20.00 – $20.00 /hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Greenfield, WI.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.