Director, Account Manager

** Calling all innovators - find your future at Fiserv.*
* We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

** Job Title*
* Director, Account Manager

** About your role:*
* The Director, Account Management leads service and operational engagement for large and mid-tier clients across Fiserv. You will lead a team of Account Managers who strengthen client relationships, manage escalations and support enterprise service outcomes. Your work helps improve client experience, operational performance and revenue growth.

** What you'll do:*
* + Lead a team of Account Managers supporting strategic client relationships across Fiserv.

+ Develop an enterprise service model that improves client engagement, service consistency and operational outcomes.

+ Strengthen client relationships by guiding account plans, escalation response and cross-functional coordination.

+ Coach Account Managers on relationship management practices that expand client engagement across stakeholder groups.

+ Assess service performance data to identify opportunities that improve efficiency, effectiveness and client outcomes.

+ Monitor key benchmarks and operational indicators to track service performance and client support quality.

+ Partner with internal teams across Fiserv to resolve client issues and align support plans with business priorities.

** Experience you'll need to have:*
* + 8+ years of experience in client services, account management or implementation management for financial services clients.

+ 8+ years of experience working in financial services, banking technology or payment services environments.

+ Experience managing and developing teams.

+ Experience resolving client escalations, prioritizing competing work and driving measurable service outcomes.

+ Experience using service performance metrics, operational benchmarks and client relationship data to guide decisions.

+ Ability to work outside of standard business hours as needed to support client escalations and business needs.

+ Bachelor's Degree and/or a related field or equivalent combination of education, related experience and/or military experience.

** Experience that would be great to have:*
* + Experience using Fiserv systems

+ Project Management Professional certification or project management experience.

+ Experience working with senior banking leaders and decision-makers.

+ Experience in account management, operations or client relationship management roles.

** How you'll work:*
* + This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

** Travel:*
* This role require travel (25%+).

** Sponsorship:*
* You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

** Benefits at Fiserv:*
* + Fuel Your Life program to support your physical, financial, social, and emotional well-being.

+ Paid holidays and generous time away policies.

+ No-cost mental health support through Employee Assistance Programs.

+ Living Proof program to recognize your peers' extra effort with points redeemable for rewards.

+ Eight Employee Resource Groups to foster a collaborative culture and expand your network.

+ Unparalleled professional growth with training, development, and internal mobility opportunities.

+ Medical, dental, vision, life, and disability insurance options available from day one.

+ Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.

+ Tuition assistance and reimbursement program.

+ Paid parental and military leave.

** Salary Range*
* $94,200.00 - $

_These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ._

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