Retail Pharmacy Technician - Hope

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- Good Hope role at Aurora Health Care

Base pay range: $21.45/hr - $32.20/hr

• Develop competency in servicing pharmacy customers including obtaining and recording initial demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering.
• Develop competence in dispensing and delivery of medications. This includes developing competence in the department’s use of information systems, technology, and automation use for dispensing, storage of medications and clerical duties.
• Competence in insurance and third party billing functions including data entry of customer demographics and third party information, obtaining prior authorizations from appropriate third party carriers, maintaining files of prior authorization, investigating and correcting errors in submission to third parties and handling private insurance, workers compensation, and third party insurance coverage and prescription-related issues.
• Develop competence in clinical support needs such as DIR fees.
• If applicable per assigned work location and workflow scope, promote the sale of and assist customers in the appropriate selection and fitting of diabetic footwear, submit insurance billing (Medicare, Medicaid, and commercial), and maintain documentation records.
• If applicable, float technician develops competency in pharmacy workflow across multiple Aurora Pharmacy locations.
• Develop competence in pharmacy procedures and documentation as required, satisfying legal, regulatory, and department requirements of pharmacy practice.
• Comply with legal, regulatory, accreditation standards. This includes controlled substance procedures and USP requirements.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age‑specific needs, and to provide the care needed as described in the department's policies and procedures.

• Pharmacy Technician certification (CPhT) issued by the Pharmacy Technician Certification Board needs to be obtained within 2 years.
• Pharmacy Technician Certified (ExCPT) issued by the National Health career Association needs to be obtained within 2 years.
• If working in WI:
  Registered as a Pharmacy Technician through Wisconsin Department of Safety and Professional Services, application must be submitted prior to start date.
• If working in IL:
  Registered as a Pharmacy Technician through Illinois Department of Financial and Professional Regulation, application must be submitted prior to start date with license obtained within 60 days of date of submission.

• High School Graduate.

• No experience required.

• Good mathematics skills.
• Attention to details.
• Good customer service, communication, organization, problem resolution and process development skills.
• Basic computer skills.
• If applicable per assigned work location and workflow scope, diabetic shoe fitting certification is required and will be obtained through on the job training.
• Life support training courses may be required dependent on department discretion.

• Ability to stand for long periods of time.
• Ability to walk, lift, squat, bend, twist, crawl, kneel, climb and reach about shoulders throughout the work day.
• Lifts, carries and/or pushes/pulls various items (bags, boxes, carts, etc.) while utilizing proper technique.
• Ability to deliver medications via patient preferred mode (bedside, curbside, etc).
• Flexibility to travel amongst Aurora Pharmacy locations.
• Must be able to lift up to 35 lbs from floor to chest‑level and carry up to 35 lbs at waist height a reasonable distance.
• Must be able to push/pull with 30 lbs of force.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.