Care Coordinator; Wraparound

Overview

Care Coordinator (Wraparound) – Wisconsin Community Services – Milwaukee

Position Summary:

Working under the Wraparound Practice Model of care, which includes a unique set of values that emphasizes individualized, strength-based, trauma-informed, community-based and culturally intelligent care, provide intensive and individualized care coordination for children and adolescents.

• Maintains a caseload of approximately 8 children and families.
• Contact enrolled children and families within 48 hours of enrollment, and set up initial visit to occur within 5 business days of enrollment to introduce self and supports available.
• Schedule and attend weekly visits with assigned children and families, facilitate monthly Child and Family Team Meetings to discuss treatment planning, and maintain regular phone contact with assigned children and families and service providers as needed.
• Assemble a Child and Family Team within two (2) weeks of enrollment by interviewing the family, identifying family members/natural supports/service providers and other significant persons.
• Within the first 30 days, coordinates the meeting of the Child and Family Team and develops the initial individualized Plan of Care based on the identified strengths and needs, including a comprehensive 24-hour Crisis Plan.
• Monitor the provision and quality of services provided to the family through the Child and Family Team and is the liaison when new services/resources need to be sought or developed.
• Advocate for Children and Families across a variety of settings, including home, educational, court, and community settings, as needed.
• Attend all scheduled court hearings as a representative of Wraparound Milwaukee to support children and families throughout the court process and explain supports available/in place.
• Seek community resources with the assistance of the Team and modify the SAR whenever services or resources need to be added and/or deleted.
• Provide or arrange for transportation for youth/young adults to appointments, crisis/respite services, including assisting a child and family with identifying natural supports and sustainable transportation plans, etc., if needed.
• Provide or secure support and crisis/emergency services for youths enrolled and/or their families. This may be done through face-to-face contact, phone contact/ availability or an on-call system.
• Completes all necessary paperwork in a strength-based manner per Wraparound Milwaukee/Agency requirements (i.e., court letters, Plans of Care, change of placement forms, SARs, Referrals, Progress Notes, evaluation instruments, consent forms, etc.).
• Maintain accurate information online, ensuring that family demographic information and Child and Family Team Member contact information is up to date.
• Collaborate with other necessary individuals the youth and family may have contact with.
• Keep Wraparound Milwaukee informed of all emergencies or critical incidents (refer to Wraparound Policy #14 - Critical Incident Reporting).

• Attend in-services and participate in staffings, weekly/monthly meetings, and consultations, as needed.
• Assist with child and family coverage for co-workers as needed or directed.
• Other job-related duties as may be necessary to carry out the responsibilities of the position.

Minimal

Qualifications:

• Must possess a bachelor's degree in a relevant area of education or human services and a minimum of one year of continued experience providing mental health services.
• Complete 85 hours of mandatory training in Wraparound philosophy and policies, as well as attend a Family Orientation within 6 months of their hire date.
• Working knowledge of computer applications preferred (Windows and Microsoft Word).
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors in a manner that recognizes, affirms and values the worth of each individual.
• Knowledge and skills to work with children, young adults and families.
• Valid driver's license, automobile, and insurance sufficient to meet agency requirements.
• Meet all the employee requirements including references, criminal background check, drug test, and driver's license check.
• Personal Attributes: Follow agency and Code of Conduct and adhere to established policies and procedures of the agency Milwaukee County/Wraparound. Dress in a respectful manner and maintain a respectful demeanor and presentation at all times. Must not post any client identifying information on any web-based social networking sites and use discretion with the information shared. Conduct self in an ethical manner;
  
  maintain professional and respectful relationships with program staff, other WCS staff, youth/families, and all external persons and agencies involved with service provision; demonstrate sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency…