Adult Education Navigator - W2 Program

Adult Education Navigator - W2 Program

UMOS, Inc. invites a motivated, results‑oriented candidate to join our mission‑driven, customer‑focused organization. The role supports a diverse team of over 1,000 professionals making a positive impact across more than 60 offices in seven states.

$20.00–$23.50 per hour plus up to $3,000 in incentive pay during the first year.

• Paid time off that increases over years of service
• 15 paid holidays annually
• Robust health, dental, vision, life, short‑ and long‑term disability, and accidental death & dismemberment coverage
• Health Savings Account or Flexible Spending Account options
• Employee assistance program for well‑being support
• 401(k) and Roth IRA retirement plans; UMOS contributes at least 3% of eligible compensation

• Maintain up‑to‑date knowledge of job center/workforce programs and services
• Provide one‑on‑one sessions explaining eligibility, registration, and timelines
• Develop and maintain a database/binder of internal and external resources; establish a referral system
• Assist in community or in‑house outreach to inform customers of program options and rights
• Assess W‑2 Adults for HSD or equivalency completion track
• Review State of WI eligibility requirements for HSD/GED/HSED with W‑2 Adults
• Support W‑2 Adults in obtaining high school transcripts, if appropriate
• Educate W‑2 Adults on HSD or equivalent completion options and discuss best fit
• Develop a plan for completion of one of the discussed options and subsequent activities necessary to work toward an identified goal, career, or occupation
• Ensure completion of TABE assessment (obtain results, administer, or refer) within prior six months
• Support W‑2 Adults for HSD/GED/HSED preparation by navigating the process
• Assist W‑2 Adults in registering for GED/HSED informational and orientation sessions; coordinate testing vouchers; request HSD through DPI if applicable
• Conduct bi‑weekly check‑ins to gauge progress on GED/HSED and assist as appropriate
• Assess needs and provide appropriate supports (e.g., supplies, quiet study area, transportation assistance)
• Review and counsel on studying/learning best practices
• Enter all necessary participant information into systems (WWP, ECF)
• Assist individuals with Disabilities in accessing job center/workforce program services including specialized equipment
• Exercise excellent customer service skills and professional judgment when addressing barriers and concerns
• Maintain knowledge of educational needs of the culturally and linguistically diverse disadvantaged population
• Bilingual in English and any other language (preferred)
• Must have a car, adequate auto liability insurance, and be able to travel and work irregular hours

• High School Diploma (or equivalent) plus two years of post‑secondary education in human services or related field (additional work experience can substitute one year of education)
• Minimum two years’ experience in human/social services‑related customer service, counseling, workforce development, or teaching/tutoring (additional education can substitute one year of experience)
• Familiarity with all job center/workforce program functions, eligibility requirements, services, and processes
• Demonstrated ability in Individual Counseling Techniques and Case Management Principles
• Effective oral and written communication, problem‑solving, and decision‑making skills
• Knowledge of internal and external community resources
• Proficiency in computer programs and strong organizational skills
• Experience in Adult Basic Education field, including basic math, technical information reading, document composition, group facilitation, and test‑taking strategies
• Knowledge of cultural and linguistic diversity needs in educational settings
• Bilingual in English and any other language (preferred)
• Must have a car, adequate auto liability insurance, and be able to travel and work irregular hours

• Employment with UMOS is contingent upon successful completion of a criminal background check prior to employment.

UMOS is an equal opportunity affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.