Case Manager - Community Support Program; CSP

Case Manager - Community Support Program (CSP)

Join to apply for the Case Manager - Community Support Program (CSP) role at Wisconsin Community Services, Inc.

To apply for this position, scroll down to the bottom of this page and click the button that reads: "APPLY NOW". Returning Applicant? Login Now. Start Over with Job Search.

Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Job Code: 2025-BHS-019 |

Location:

Milwaukee | Department: CSP | Status:
Full Time |

Job Responsibilities:

We are a fast‑paced Community‑Based Mental Health program seeking a person with the following qualities:
Compassionate; experience working with individuals who have a mental illness; a sense of humor; attention to detail; organized; independent worker; experience with computers. We are open 8AM-4PM, Monday through Friday.

Provide ongoing assessment and treatment planning, case management, supportive psychotherapy, symptom management, medication monitoring, and crisis intervention including after hours hotline coverage to clients with serious and persistent mental illness and co‑occurring substance use.

• 70% of case management is performed in the community and in clients’ homes
• Support clients’ recovery through activities of daily living to include coaching and hands on assistance in the areas of housing, money management, vocational/educational pursuits, and scheduling/transportation to appointments
• Work as a member of an Assertive Community Treatment (ACT) team addressing all client needs while utilizing the ACT treatment modality
• Participate in group facilitation (as determined by supervisor)
• Responsible for care coordination with clients’ natural supports
• Working with ACT teammates to complete all assigned and non‑assigned tasks as part of client treatment
• Assessment, referral, and assistance with client healthcare needs
• Maintain frequent and effective communication with ACT team members at all times as determined by team members and corresponding Clinical Coordinator
• Work with team members to complete required 1:1s with clients
• Exhibit knowledge of evidence-based practices such as motivational interviewing and trauma informed care
• Assessment and coordination of substance use treatment services
• Maintain accurate and timely documentation in the form of assessments, treatment plans, progress notes, etc. as required by agency policy and DHS 63
• Accurately manage distribution of client funds when warranted
• Frequent home visits and transporting of clients (with their belongings, in some cases) in the community using staff’s personal vehicle and/or agency‑issued van; program policy requires driving the agency van in specific circumstances
• Attend and participate in daily staffings and in‑services
• Working some weekends and holidays on a rotating basis is required

• Good clinical skills, especially related to mental illnesses and substance abuse disorders
• Knowledge of DSM‑V, psychotropic medications, and their side effects
• Ability to communicate and work effectively in a positive manner with staff and clients
• Ability to respond appropriately in crisis situations
• Sensitivity toward cultural, ethnic and disability issues
• Good organizational and computer/typing skills
• Effective time management skills and the ability to multitask
• Ability to assist clients with activities of daily living such as shopping, cleaning, and cooking
• Sense of humor
• Ability to set professional boundaries

• Bachelor’s or Master’s Degree in a Behavioral Science (psychology, educational psychology, social work, counseling, marriage and family, etc.)
• No convictions or license revocations that would fail a caregiver background check
• Valid driver’s license, automobile, and sufficient insurance to meet agency requirements

Required Experience:

Open;
Recent Master level graduates in Social Services or a related field, as well as those with substance use training/certification, are encouraged to apply. Supervision for clinical hours toward licensure is available. Once licensed, renewal fees are covered.

Working Conditions:

Work is performed in…