Patient Service Representative; PSR; Clinics

Department: 09122 AAH Good Hope
- Front End Staff

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Monday
- Friday from 7:15am - 3:45pm. No weekends or holidays. Will be working at a front desk that completes check-in and check-out for multiple specialties, family medicine and primary care.

Pay Range: $19.80 - $29.70

Job Description

Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve.

Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services:
  Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services:
  Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services:
  Upholds standards of the practice and of the medical group for accurate and timely medical records.

Want an exciting opportunity? Working in a dynamic and fast-paced position that provides comprehensive care for patients of all ages.

If you're someone who loves to learn something new every day and thrives in a collaborative teamwork environment, then this is the perfect position for you! We are always on the lookout for passionate and dedicated individuals to join our team.

Come work with us in the PSR and be part of a team that not only makes a real difference in the lives of our patients, but also for those teammates we support in a time of need.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
• Ability to work in a fast…