Clinical Support Staff Educator

POSITION SUMMARY: In addition to new-hire Medical Assistant education, this position provides ongoing training, remediation, and continuing education for existing clinical support and other staff. Under the supervision of the Clinical Support Supervisor, the Clinical Support Staff Educator (CSSE) also assists the ADON with peer review and related learning activities in response to identified needs, changes in clinical practice, new equipment or workflows, quality initiatives, and organizational standards.

The CSSE also assists with some on-going, non-clinical staff training, such as ergonomic safety and infection prevention practices. During periods of significant educator downtime, the position may provide clinical support within the employee’s licensure, demonstrated competencies, and assigned scope of practice, as directed by nursing leadership. The CSSE incorporates infection prevention theory in all educational sessions and reinforces those practices with Clinical Support staff.

JOB RESPONSIBILITIES:

• Develop and deliver structured training programs for newly hired and/or inexperienced Medical Assistants.
• Provide education ranging from infection control practices, basic workplace professionalism and patient communication to advanced clinical competencies within the MA scope of practice.
• Provide individualized instruction based on each learner's experience, knowledge, and demonstrated competency.
• Utilize a combination of classroom instruction, demonstrations, hands-on practice, simulation, observation, and supervised clinical experiences.
• Teach and reinforce organizational policies, procedures, workflows, safety standards, and expectations.
• Serve as a clinical resource and mentor for MAs during their onboarding and development.

• Provide hands-on education and competency assessment in applicable Medical Assistant responsibilities, including but not limited to:
  • Professional communication and patient service.
  • Patient identification and safety practices.
  • Patient intake and rooming procedures.
  • Obtaining and accurately documenting vital signs.
  • Obtaining and documenting medical history.
  • Medication reconciliation.
  • Point-of-care testing (POCT).
  • Specimen collection and handling.
  • Infection prevention and control.
  • Standard precautions and appropriate use of personal protective equipment (PPE).
  • Vaccine and medication preparation, administration, documentation, and related patient education.
  • Clinical equipment and supply use.
  • Electronic health record (EHR) workflows and clinical documentation.
  • Patient education and appropriate escalation of patient concerns.
  • Other clinical procedures and responsibilities appropriate to the Medical Assistant role and organizational scope of practice.

• Establish and maintain competency-based training and evaluation processes for Medical Assistants.
• Observe employees performing clinical skills and provide timely, constructive feedback.
• Validate competency through skills demonstrations, return demonstrations, observation, testing, or other appropriate evaluation methods.
• Identify knowledge or performance gaps and develop targeted education or remediation plans.
• Maintain appropriate documentation of training and competency completion.
• Partner with leaders and clinical staff when additional coaching, retraining, or performance support is needed.
• Maintain new hire orientation checklist is up to date.

• Assess ongoing educational needs among Medical Assistants and develop education to address identified gaps.
• Provide remedial, refresher training and continuing education as…