Catering Manager - Fiserv Forum

Role Summary

Catering Manager - Fiserv Forum at Levy Restaurants
. The role oversees in‑house catering facilities, manages daily operations of all catering functions, coordinates with catering sales and culinary teams, and maintains equipment, inventory, and service standards.

• Ensure all catering services exceed guest expectations and profitability.
• Communicate client needs through accurate written and verbal communication.
• Develop and maintain location‑specific food and wine knowledge.
• Secure client food and beverage selections in advance of event dates.
• Hold team accountable for service steps to deliver excellent guest service.
• Maintain high hospitality standards and show quality at all times.
• Build and maintain strong relationships with clients, guests, subcontractors, and Levy team members.
• Obtain regular feedback from clients and guests to improve operations.
• Support and communicate company initiatives.
• Respond to and assist with any departmental guest service issues.
• Execute all menus, promotions, and programs as outlined by the Director of Catering.
• Achieve daily sales and assigned cost goals, meeting budget targets.
• Use safety and sanitation practices and enforce responsible alcohol service policies.
• Complete required daily reports and month‑end financial closing.
• Adhere to Levy Company guidelines, training manuals, and employee handbooks.
• Promote revenue development and sales of profitable Levy services.
• Prepare account forecasts and group sales analysis per Levy Core Signature Guidelines.
• Ensure accurate billing, receipt of payments, and use performance‑management tools to give feedback.
• Promote a cooperative work climate, conduct regular meetings, and maintain open communication.
• Interview, hire, train, and develop team members following Levy guidelines.
• Display a positive attitude toward team members.
• Perform other duties as assigned.

• Minimum 2 years of experience in a food and beverage operational position.
• Bachelor’s degree in hospitality management (preferred).
• High level of computer literacy.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder management skills.

• Medical, Dental, Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Levy is a member of Compass Group USA. Levy/Compass is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position with or without a reasonable accommodation.

This job posting is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. We may modify essential functions based on business necessity. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis.