Rooms Manager,Hotel Metro Job Milwaukee area,Wisconsin USA,Hospitality / Hotel / Catering

You should join our team if you believe...

That exceptional hospitality begins with creating memorable guest experiences from the moment a guest arrives until the moment they depart.
That the Rooms Division is at the heart of the hotel experience, where comfort, service, attention to detail, and genuine care come together.
That every interaction matters, from a warm welcome at the Front Desk to a beautifully prepared guestroom and a thoughtful farewell.
That great leaders inspire, develop, and empower their teams while setting the example for exceptional service and operational excellence.
That strong collaboration between Front Office, Housekeeping, Guest Services, Concierge, Bell Services, and other hotel departments is essential to creating seamless guest experiences.
That operational excellence requires balancing guest satisfaction, Team Member engagement, financial performance, and consistent service standards.
That anticipating guest needs and resolving challenges with professionalism and genuine hospitality can transform an ordinary stay into an unforgettable experience.
That every detail matters, and the most exceptional hotel experiences are created by teams who take pride in delivering service that exceeds expectations.

You’re a great fit for this role if you love...

Leading, inspiring, and supporting the Rooms Division team, including Front Office, Housekeeping, Guest Services, Concierge, Bell Services, and other assigned departments.
Providing strategic direction and hands‑on operational leadership to department managers while ensuring consistent service standards throughout the Rooms Division.
Creating a culture where Team Members feel supported, respected, empowered, and inspired to deliver exceptional hospitality.
Ensuring every stage of the guest journey, from arrival through departure, reflects the highest standards of service, comfort, cleanliness, and attention to detail.
Maintaining a visible leadership presence throughout the hotel, engaging with guests, supporting Team Members, and anticipating operational needs.
Overseeing daily Rooms Division operations, including room inventory, occupancy levels, guest accommodations, room assignments, and overall room readiness.
Partnering closely with Front Office and Housekeeping leadership to ensure efficient room turnover, accurate room status, and seamless communication between departments.
Coordinating VIP arrivals, group check‑ins, special occasions, and unique guest requests to ensure personalized and memorable experiences.
Monitoring guest satisfaction scores, online reviews, and guest feedback to identify opportunities to improve service quality and operational performance.
Taking ownership of complex guest concerns and service recovery opportunities, resolving challenges promptly, professionally, and with genuine care.
Recruiting, interviewing, hiring, mentoring, and developing Rooms Division leaders who share a passion for hospitality and operational excellence.
Providing ongoing coaching, performance evaluations, leadership development, and meaningful feedback to help managers and Team Members reach their full potential.
Establishing clear expectations, reinforcing accountability, and recognizing outstanding performance while addressing opportunities for improvement.
Developing and managing departmental budgets while monitoring labor costs, operational expenses, productivity, and overall financial performance.
Identifying opportunities to improve efficiency, control expenses, maximize room availability, and support the hotel's revenue and profitability goals.
Analyzing operational reports, occupancy trends, guest satisfaction metrics, and departmental performance to make informed business decisions.
Working closely with Sales, Events,…

Rooms Manager, Hotel Metro