Hotel Front Desk Agent

Join our team at the Iron Horse Hotel Milwaukee as a Front Desk Agent. We're seeking a true people person with the ability to multitask and drive guest satisfaction. If this sounds like you, apply today.

$18 hourly

• What We Are Looking For
• A strong personality and natural guest engagement.
• Someone who smiles, speaks clearly, and makes guests feel welcome.
• Reliable attendance and punctuality.
• Ability to stay calm and professional during busy periods.
• Strong communication and problem-solving skills.
• Basic computer skills and willingness to learn hotel systems.
• Previous hotel, restaurant, retail, or customer service experience preferred.
• Must be comfortable working evenings, weekends, and holidays as needed.
• The Right Fit
• You will be successful in this role if you are the type of person who notices guests, starts conversations, remembers details, and takes pride in creating a great experience.
• Schedule
• This is a full-time position. Availability must include a mix of weekdays, evenings, weekends, and holidays based on business needs.

• Welcome guests with personality, warmth, and confidence.
• Check guests in and out efficiently while creating a positive first and last impression.
• Engage with guests proactively, rather than waiting for guests to initiate every interaction.
• Answer phones, respond to guest questions, and provide accurate hotel and local information.
• Handle guest requests, concerns, and service recovery with professionalism.
• Promote hotel outlets, events, amenities, and local recommendations.
• Assist with reservations, room assignments, payment processing, and guest folios.
• Maintain a clean, organized, and polished front desk area.
• Communicate clearly with housekeeping, maintenance, food and beverage, and management.
• Follow all hotel policies regarding cash handling, guest privacy, safety, and security.
• Support the overall operation by being flexible, reliable, and team-focused.