Clubs Manager - Fiserv Forum

Levy Sector

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants;

iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

As a Clubs Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards our Premium Clubs on-site.

• Ensures all Clubs have proper inventory levels and staff.
• Supervising operations during the event and troubleshooting where needed
• Provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each event
• Overseeing service standards during events to ensure a high standard of guest experience
• Working with the location leadership team to continual drive improvements in guest satisfaction and financial results
• Trains and conveys brand clarity through the menu, wine, and beverage knowledge
• Holding pre-shift meetings to set the tone for events
• Promotes a positive work environment through hiring/selection of team members, maximizing productivity and morale through team member engagement, and maintaining appropriate staffing levels per business needs
• Maintains state, federal and business compliance, including but not limited to responsible alcohol service guidelines, safety and sanitation standards, and client requirements
• Employs good safety and sanitation practices
• Follows and enforces responsible alcohol service policies
• Executes required daily reporting in a timely manner
• Executes inventory controls
• Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook
• Executes all menu requirements and fulfills all guest-specific service requests
• Ensures all function setups and breakdowns are executed correctly, efficiently, and expeditiously
• Holds team accountable to steps of service to deliver great guest service
• Ensures team members have the tools necessary to complete their jobs
• Uses all performance management tools to provide guidance and feedback to team members
• Promotes a cooperative work climate, maximizing productivity and morale
• Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
• Interviews, hires, trains, and develops team members according to Levy guidelines
• Displays a positive attitude towards team members
• Other duties, as assigned

• 2+ years of experience in a food and beverage operational position
• Bachelor’s degree in Hospitality Management is preferred
• High level of computer and POS literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirem…