Site Reliability Engineer

Job Summary

We are FIS
. Our technology powers the world’s economy and our teams bring innovation to life. If you’re ready to start learning, growing and making an impact in fintech, we’d like to know:
Are you FIS
?

This position is hybrid (3 days onsite) in our FIS Office locations in New York City, Milwaukee, Jacksonville and Atlanta. Current and future sponsorship are not available for this position.

This role reports under our Wealth and Retirement team within the CTO org to support SRE functions for innovation and growth for the Banking Solutions, Payments and Capital Markets business.

Site Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions, Payments and Capital Markets business. In this role, you will have the opportunity to make a lasting impact on the company’s transformation journey, drive customer‑centric innovation and automation, and position the organization as a leader in the competitive banking, payments and investment landscape.

• Design and maintain monitoring solutions for infrastructure, application performance, and user experience.
• Implement automation tools to streamline tasks, scale infrastructure, and ensure seamless deployments.
• Ensure application reliability, availability, and performance, minimizing downtime and optimizing response times.
• Lead incident response, including identification, triage, resolution, and post‑incident analysis.
• Conduct capacity planning, performance tuning, and resource optimization.
• Collaborate with security teams to implement best practices and ensure compliance.
• Manage deployment pipelines and configuration management for consistent and reliable app deployments.
• Develop and test disaster recovery plans and backup strategies.
• Collaborate with development, QA, Dev Ops, and product teams to align on reliability goals and incident response processes.
• Participate in on‑call rotations and provide 24/7 support for critical incidents.

• Proficiency in development technologies, architectures, and platforms (web, mobile apps, API).
• Experience with AWS cloud platform and IaC tools.
• AWS CLI used for a few tasks, changing AWS configurations, uploading/downloading files to s3, downloading kubectl context.
• Terraform defining the infrastructure as code, where all AWS resource configurations get configured/changed.
• Kubectl for communication with EKS.
• Knowledge of monitoring tools (Prometheus, Grafana, Datadog) and logging frameworks (Splunk, ELK Stack).
• Experience in incident management and post‑mortem reviews.
• Strong troubleshooting skills for complex technical issues.
• Proficiency in scripting languages (Python, Bash) and automation tools (Terraform, Ansible).
• Experience with CI/CD pipelines (Jenkins, Git Lab CI/CD).
• Ownership approach to engineering and product outcomes.
• Excellent interpersonal communication, negotiation, and influencing skills.

• AWS Cloud Practitioner
• AWS Solutions Architect Associate OR AWS Certified Dev Ops Engineer

Linux, Git, Docker, Kubernetes/Open Shift, Helm, Jenkins, Harness, Check Marx, Sonar Qube, Maven, Node, Artifactory, Fly Way, Splunk, Key Factor, Hashi Corp Vault, Cyber Ark, SNOW, Jira, Confluence, Oracle DB, Postgre

SQL DB, EC2, EKS, KMS, Secrets Manager, RDS (Postgres), Redis, S3, Security Groups, IAM, Route
53, SFTP, Scheduler like Tivoli.

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

The pay range for this full‑time position is $ – $ and reflects the minimum and maximum target for new hire salaries for this position based on location and level. Actual individual starting pay is determined by additional factors including job‑related skills, experience, and relevant education or training.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients.

Recruitment at FIS works primarily on a direct sourcing model. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.