Consumer Technical Support Representative

Consumer Technical Support Representative

1 day ago Be among the first 25 applicants

This range is provided by Experis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.00/hr - $25.00/hr

Location/

Work Schedule:

Hybrid Role, Monday-Friday 8 AM-5 PM, candidates that are only within an hour of either Menomonee Falls, WI 53051 or Tulsa, OK 74107 will be reviewed

Pay Range: $19-25/hr W2 (no C2C for this opportunity)

Contract Length: 6+ months (extension and/or contract to hire possible)

Our client, a leading organization in the manufacturing (consumer products) industry, is seeking a Consumer Technical Support Representative to join their team. You will deliver exceptional customer experiences by providing technical troubleshooting, product guidance, and warranty support for our consumer product lines. You will play a key role in ensuring timely resolutions and maintaining customer satisfaction through effective communication and problem-solving.

• Deliver technical support via phone and email to resolve customer inquiries.
• Answer questions on product features, installation, sizing, and compatibility.
• Troubleshoot issues using schematics, wiring diagrams, and diagnostic tools.
• Document interactions and process cases accurately in internal systems.
• Assist customers through product repair or replacement programs.
• Contribute to FAQs, troubleshooting guides, and review technical documentation.
• Collaborate with team members to improve processes and customer satisfaction.

• 1+ year experience in marine electronics, boating accessories, or RV electrical installations.
• Strong troubleshooting skills and ability to interpret schematics and manuals.
• Practical knowledge of AC/DC (Alternating Current/Direct Current) electrical systems and diagnostic tools.
• Proficiency with Microsoft Office and ability to learn ERP/internal systems.
• Excellent communication skills (oral, written, and presentation).
• Team-oriented mindset with strong organizational and time management skills.
• Certifications such as ABYC (American Boat & Yacht Council), NMEA (National Marine Electronics Association), MEI (Marine Electronics Installer), and/or FCC (Federal Communications Commission) License are a plus.

• Opportunity to work with innovative consumer products.
• Collaborative team environment with growth potential.
• Competitive compensation and benefits package.
• Training and development to enhance technical expertise.

• Medical and Prescription Drug Plans
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a Recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About us:

We are dedicated to providing outstanding support and innovative solutions to our customers. Our mission is to keep our products operating smoothly and our customers satisfied.

Manpower Group is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. Manpower Group is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact talent for assistance.