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Senior Director, Infrastructure, Operations and Enterprise Architecture
Job in
Milwaukee, Milwaukee County, Wisconsin, 53244, USA
Listed on 2025-12-21
Listing for:
Marquette University
Full Time
position Listed on 2025-12-21
Job specializations:
-
IT/Tech
IT Project Manager, Systems Engineer, Cloud Computing
Job Description & How to Apply Below
Senior Director, Infrastructure, Operations and Enterprise Architecture
Apply for the Senior Director, Infrastructure, Operations and Enterprise Architecture role at Marquette University
.
Posting Number: NA01512 | Employment Status:
Full Time | Job Family:
Information Technology.
Be The Difference Begins with Great People. We prioritize student success, access to education, and service in our work to educate well‑rounded servant leaders who transform their fields, society, and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.
Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time‑off package, and tuition benefits for employees, spouses and dependents with no payback requirement. For more information, please view the Total Rewards Guide.
Responsibilities:
Provide strategic leadership for the execution and continuous improvement of enterprise infrastructure and IT operations, encompassing data center services, network and server management, storage, end‑user support, and service desk functions. Ensure systems and services are resilient, highly available, and optimized for performance. Oversee the implementation of new technologies and upgrades, and ensure operational processes are efficient, scalable, and aligned with service level expectations.
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Develop and maintain target architectures that support the university’s future state across data, applications, and technology platforms. Define and enforce architecture standards, policies, and best practices to ensure consistency, interoperability, and long‑term sustainability of IT systems.
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Collaborate closely with the CIO to define and evolve a forward‑looking infrastructure strategy that supports Marquette’s academic, research, and administrative goals. Anticipate future needs, align with institutional priorities, and ensure the infrastructure roadmap supports scalability, agility, and innovation.
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Stay abreast of emerging technologies and industry trends. Evaluate their potential impact on the university’s operations and competitiveness. Recommend and pilot innovative solutions that enhance efficiency, reduce risk, and support strategic transformation.
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Partner with the security and compliance teams to operationalize security policies and ensure compliance with regulatory and institutional requirements. Maintain oversight of infrastructure‑related controls, risk management practices, and incident response protocols to safeguard university assets.
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Monitor and analyze the performance of infrastructure, service delivery, and support operations, including staff effectiveness and system reliability. Provide actionable insights based on trends and metrics, and recommend improvements to enhance user experience, operational efficiency, and alignment with institutional goals.
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Ensure robust, repeatable processes and skilled personnel are in place across infrastructure and support teams to meet the service expectations of the Marquette community. Drive continuous improvement in service delivery through process optimization, automation, and a commitment to operational excellence.
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Supervise staff, including hiring, terming, disciplinary actions, performance management, and staff development. Foster a culture of engagement, accountability, and professional growth within the infrastructure and operations team. Build a high‑performing team that is aligned with the university’s mission and values.
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Oversee the infrastructure and operations budget, ensuring fiscal responsibility and alignment with strategic priorities. Review and approve contracts for IT services and technologies, manage vendor relationships, and ensure delivery of value from external…
Position Requirements
10+ Years
work experience
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