ServiceNow - Strategic Portfolio Management; SPM Manager - Tech Cons

Service Now - Strategic Portfolio Management (SPM) Manager - Tech Cons - Open Location

Join EY as a Service Now Consulting Manager – Strategic Portfolio Management, leading Service Now Transformation teams and playing a key role in delivering complex technical initiatives for our clients. This is a client‑visible role with opportunities to develop and motivate your team and build new client relationships.

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading work streams from planning through execution and closure.

• Act as an engagement or workstream lead across all aspects of Service Now SPM projects.
• Manage and mentor a multi‑disciplinary team of 5–10+ resources, including offshore resources.
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry‑leading practice expertise for Service Now SPM process implementations.
• Analyze a company’s people, process and technology capabilities and provide recommendations.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience in waterfall and agile delivery models – including support for planning, status reporting, budgets and risk logs.
• Support pre‑sales efforts including creating proposals and estimates.
• Create high‑quality deliverables and project artifacts.

• Bachelor’s degree in Computer Science, Information Systems, Engineering or similar.
• Typically 4–6 years of relevant Service Now SPM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist – Strategic Portfolio Management.
• 5+ years of Big 4 or equivalent consulting experience.
• Strong soft skills – executive communication, adaptability, problem‑solving, teamwork, relationship building, dependability, organization.
• Experience leading teams and supervising others.
• Valid U.S. driver’s license.
• Ability to travel to meet client needs.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – ITSM or Data Foundations.
• Performance analytics and reporting experience; certifications a plus.
• Experience with Service Now AI solutions (e.g., Now Assist, Agentic, AI Control Tower).

• A comprehensive compensation and benefits package – base salary range $142,600 to $261,500 in the U.S.; higher ranges in NY, WA, CA, excluding Sacramento. Includes medical, dental, pension, 401(k) and paid time off.
• A flexible hybrid model with 40–60% in‑person client work.
• Flexible vacation policy and various leave options.

EY accepts applications for this position on an on‑going basis. Apply today.

EY is an equal‑employment‑opportunity employer. We provide reasonable accommodations for qualified individuals with disabilities. For assistance, call 1‑800‑EY‑HELP3 or email

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.

If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.

Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.