Lead Azure Devops Engineer

Lead Azure Devops Engineer

Year Of Experience : 8+ Years of experience in the IT industry with 4+ years as a support lead

Location:
Milwaukee, WI (Hybrid Model)

Visa Type :

- All Visa applicable except H1B

Employment Type :

- W2

Duration :

- Long Term

Drive customer satisfaction through excellent support.

Be able to establish strong customer rapport, mine the account and generate new leads

Be the first point of contact for escalations.

Be able to engage into technical discussions with the stakeholders (Dev Ops, IaC, Dev Sec Ops )

Work very closely with the offshore Program Manager on all aspects of the project.

Should be able to understand the application and Dev Ops architecture at a high level to assess the complexity of customer issues

Create, maintain and institutionalize operational runbooks, SoPs, Knowledge base and hand-over process

Review all technical support-related processes and documentation for continuous improvement

Ensure support team goals and SLAs are met. Define and implement continuous improvement in SLAs

Assist in the creation of the team KPIs as well as monitor and report on results

Drive triage and reporting process

Guide and coach the team on efficient debugging and troubleshooting

Participate in timely resolving SEV1/2 incidents and responsible for sending regular status reports.

Maintain best practices on managing systems and services across all environments

Maintain project data & ensure status reports are created regularly

8+ Years of experience in the IT industry with 4+ years as a support lead.

Knowledge and experience in all Phases of Software Development Life Cycle (SDLC), Software Configuration Management (SCM), Continuous Integration (CI), Continuous Deployment (CD), Cloud Implementations and configurations.

Experience with git workflows, and best practices of storing/managing infrastructure as a code in version control systems (including, but not limited to, Jenkins jobs, branching/merging, conflicts resolving, etc).

Ability ideate and generate new revenue streams for GL

Ability to clearly communicate with Business representatives of the client, map technical factors to corresponding business outcomes

Strong problem-solving and communication skills

Knowledge of common operating systems (Linux / Windows), networking, Azure infrastructure etc.

Strong analytical skills to investigate and resolve customer issues/escalations

Experience of Service management and ticketing tools (JIRA/SNOW service desk), incident and problem management

Ability to work with offshore team to provide a seamless experience and meet customer expectations

Proven people management and leadership skills

Good knowledge of ITIL practices

Experience in supporting large enterprise systems and their Dev Ops systems

Able to multitask efficiently under time pressure

Hands-on experience on Azure Cloud Platform (especially Azure Framework and VM services, container-related ASK Services).

Knowledge of shell scripting and automation