Desktop Support

Position Overview

Desktop Support professional to join our team in Milwaukee, WI
.

• Well‑rounded knowledge of policies and procedures for work area.
• Discretion and independent judgment for non‑routine matters; primary focus routine.
• Policy recommendations to managers; escalation point for less experienced teammates.
• Perform troubleshooting, parts replacement, system upgrades, deployment, and repair on desktops/notebooks and printers.
• Respond to calls after normal business hours per leader instructions.
• Identify potential issues that could adversely impact end‑user experience and take corrective action.
• Update and resolve tickets in a timely manner to achieve Service Levels.

• Typically requires 2‑4 years relevant experience.
• High School Diploma or equivalent; undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required.

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge‑to‑cloud infrastructure services, BPO, systems integration and global data centers.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.