Senior Information Technology

Position: Senior Information Technology Support

Base Pay Range

$35.00/hr - $40.00/hr

Work Arrangement

Onsite – based in Milwaukee, requires travel to various locations across Wisconsin.

Target Pay Rate

$35-$40 per hour

Conversion Salary Range

$60k-$80k

Interview Process

2‑3 step process.

Responsibilities

• Responsible for all sites throughout Wisconsin; must be willing to travel. Sites can be 4‑5 hours away, with overnight trips expected about once per week.
• Mileage, lodging, meals reimbursed. Full‑time employees will have access to a company vehicle for travel.
• Role focuses on internal user support; currently no ticketing system—requests come via phone and email. Evaluation and implementation of a ticketing solution may be part of the role.
• The position is largely outsourced, with a transition to in sourcing some functions, including desktop and help‑desk support.
• This is a ground‑floor opportunity to build out new capabilities at the company.

Top Three Skills Needed

• 7+ years of proven IT support experience (Tier 1 and Tier 2)
• Hardware and software setup, troubleshooting, and support
• Experience diagnosing and resolving network connectivity issues

Nice to Haves

Essential Functions:

Advanced End‑User Support

• Provide Tier 1 and Tier 2 support for workstations, laptops, printers, peripherals, and mobile devices, resolving hardware, software, and connectivity issues.
• Troubleshoot Microsoft 365 applications (Teams, SharePoint, One Drive, Outlook), user authentication, and UCaaS system.
• Act as an escalation point for complex technical issues, ensuring timely resolution and minimal disruption to care delivery.

Device Standards and Security

• Develop and maintain standardized hardware/software images and configuration baselines for laptops, desktops, and mobile devices, ensuring HIPAA‑compliant security settings.
• Define and enforce end‑user device and peripheral standards, including approved models and deployment guidelines.
• Support endpoint hardening to meet DHS and CMS security requirements.

Onsite Technical Support

• Travel to facilities to provide escalated support, deploy equipment, and conduct IT asset health checks, ensuring compliance with CMS operational standards.
• Collaborate with facility staff to identify IT needs, resolve infrastructure issues, and maintain accurate asset inventories for lifecycle planning.

Networking and Connectivity

• Diagnose and resolve local connectivity issues, IP conflicts, and Wi‑Fi access point problems, ensuring consistent performance across facilities.
• Manage and troubleshoot ISP and voice circuits, supporting their transition to a consolidated support model in collaboration with MSP infrastructure teams.

IT Insourcing and Process Development

• Contribute to in sourcing strategy by developing internal support workflows, documentation standards, and training materials.
• Build and maintain a knowledge base and internal tools to enhance support scalability and compliance.
• Participate in IT projects to align systems with HIPAA, DHS, and CMS requirements.

Compliance and Documentation

• Ensure IT support practices comply with HIPAA, DHS, and CMS standards.
• Maintain detailed records of support activities, asset inventories, and compliance audits for regulatory reporting.

Benefits

• Medical insurance
• Vision insurance
• 401(k)

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting

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