Field Support Analyst

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Job Title: Field Support Analyst

Employment Time: Full-Time

Our client, a leader in commercial real estate, is seeking a Field Support Analyst to deliver technical support and proactive customer service across multiple locations.

This role is onsite and requires local presence. This is a contract opportunity with the potential to convert to a full-time position, paying in the $28-29/hour range, depending on experience.

The key to this role is a solid background in IT support, combined with a strong customer service orientation. The ideal candidate will have experience resolving Level I & II technical issues, supporting hardware/software environments, and assisting with the coordination of equipment across dispersed locations. Candidates must have excellent communication skills and a willingness to collaborate across departments.

Key Responsibilities:

• Provide daily desk-side and remote IT support for users across the organization
• Manage and resolve support tickets in a timely and professional manner
• Assist with the coordination and distribution of hardware throughout the country
• Perform imaging, software installs, and troubleshooting for end-user devices
• Support and administer Microsoft Windows 11, Office 365, InTune, Azure, and Active Directory
• Backup and maintain network files and support antivirus/malware issues
• Perform routine system administration and maintenance tasks
• Assist with inventory tracking and warranty services for software and hardware
• Offer informal training and guidance to team members as needed
• Ensure consistent documentation and follow procedures for compliance and quality

Qualifications

• 2–3 years of experience in IT or technical support roles
• 5+ years in customer service-related roles
• High School Diploma or equivalent with strong technical experience
• Strong written and verbal communication skills
• Ability to analyze, interpret, and respond to complex issues and multiple support scenarios

Preferred but not required

• Microsoft certification (preferred)
• Network+ and Dell Hardware certifications
• Experience working with help desk or ticketing systems
• Strong documentation, reporting, and organizational skills
• Willingness to learn and contribute to team success
• Ability to work independently and as part of a team

• Seniority level Associate

• Employment type
  
  Full-time

• Job function
  
  Information Technology

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