Linux Desktop & Devices Support Engineer

Linux Desktop & Devices Support Engineer (Canonical)

Canonical is a leading provider of open source software and operating systems. Our platform, Ubuntu, is widely used in public cloud, data science, AI, engineering innovation and IoT.

This role offers an opportunity for a Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products.

Location:

This is a globally remote role, unless specified otherwise.

• Investigate and research issues reported by customers.
• Resolve complex customer problems related to Canonical's portfolio of products.
• Ensure each support case is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.
• Engage directly with customers by phone, ticketing system, and remote sessions to resolve issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles.
• Understand Ubuntu development process to set accurate customer expectations on fix timelines.

• Professional written and spoken English with excellent presentation skills.
• Exceptional academic track record; undergraduate degree in a technical subject or a compelling alternative narrative.
• Experience with Linux troubleshooting (logs, stack traces, configuration files).
• Experience integrating Linux with authentication/directory services, network file systems, etc.
• Strong understanding of OS and application level bugs and when to elevate to the correct team.
• Ability to learn quickly, thrive on change, and handle pressure of a customer‑facing job.
• Programming fundamentals in any language.
• Ability to travel internationally twice a year for company events up to two weeks.
• Extensive customer support experience with a focus on communication and setting expectations.

• Distributed work environment with twice‑yearly in‑person team sprints.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company.

Canonical is an equal opportunity employer committed to fostering a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.