Service Desk Support Analyst

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As a Service Desk Support Analyst, you are the first point of contact for company-wide IT support. This position will assign and respond to requests and inquiries via phone, email, and in-person for all customer tools and solutions. Critical for success are strong professional management and communication skills.

• Consistently ranked among the top 10% of Engineering News-Record’s Top 400 Contractors
• Steady, strategic growth based on commitment to quality
• Family‑owned and operated
• Average $5,000 per employee on training each year
• Unlimited opportunities for hard work and dedication
• Safety is a shared responsibility regardless of job title
• Comprehensive benefits program:
  Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long‑Term Disability Insurance, 401(k) plan, Legal Plan, and identity theft monitoring; 15–25 days paid time off and 8 paid holidays annually

• You thrive in fast‑paced environments under tight deadlines
• You enjoy collaborating and communicating with teammates
• You value recognition for your contributions
• You possess strong time management, verbal, and written communication skills

• Associate’s degree, 0–4 years of relevant experience, or equivalent combination
• Proficient with Windows Operating Systems and Apple technologies (required)
• Experience with Active Directory
• Provide technical assistance and support, either in person or over the phone, for incoming queries related to computer systems, software, and hardware; follow up to ensure issue resolution
• Create a positive customer support experience and build relationships through deep problem understanding, timely resolution or escalation, and professional communication
• Support mobile devices and related processes: activate lines and devices, add user accounts, perform status changes; maintain, upgrade, deploy mobile devices, software, applications, and support MDM solution
• Valid driver’s license for required vehicles and acceptable driving record

AA/EOE/M/W/Vet/Disability

• Milwaukee, WI – $50,000 – $58,000 (Posted 3 weeks ago)
• Menomonee Falls, WI – $42,000 – $56,000 (Posted 1 month ago)