Lead Technical Writer

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

• Flexible PTO (designed to offer flexible time away for you!)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Quarterly Wellness stipend
• Fertility benefits
• Complete list of benefits here

CLA is currently seeking a Lead Technical Writer to join our growing internal IT team.

• Lead the develop of documentation for all CLA applications.
• Oversee CLA’s internal 'Wiki,' ensuring business groups have easy access to critical information, artifacts, and onboarding materials.
• Review technical and business documentation, including escalation playbooks, knowledge articles, and process documentation.
• Collaborate with subject matter experts (SMEs) to gather information and understand technical concepts.
• Collaborate closely with technical teams, business groups, and leadership to ensure documentation meets diverse user needs.
• Review documentation for clarity, consistency, and adherence to style guidelines.
• Solicit feedback from users, support teams, and other stakeholders to improve documentation continuously.
• Ensure that technical documentation complies with relevant industry standards, regulations, and firm policies.
• Responsible for documentation strategies, ensuring clarity and usability for technical and non-technical stakeholders.
• Develop documentation plans outlining the scope, objectives, and timelines for creating and updating technical documentation.
• Lead and mentor junior technical writers, providing guidance and support.

• 6 years of relevant experience required as a technical writer.
• Bachelor’s degree is required. A combination of relevant experience, education, and training may be accepted in lieu of a degree.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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To support our CLA family members, we focus on their physical, financial, social, and emotional well‑being and offer comprehensive benefit options that include health, dental, vision, 401(k) and much more.

To view a complete list of benefits .