Lead Technical Writer

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CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

• Flexible PTO (designed to offer flexible time away for you!)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Quarterly Wellness stipend
• Fertility benefits
• Complete list of benefits here

CLA is currently seeking a Lead Technical Writer to join our growing internal IT team.

• Lead the develop of documentation for all CLA applications.
• Oversee CLA’s internal ‘Wiki,’ ensuring business groups have easy access to critical information, artifacts, and onboarding materials.
• Review technical and business documentation, including escalation playbooks, knowledge articles, and process documentation.
• Collaborate with subject matter experts (SMEs) to gather information and understand technical concepts.
• Collaborate closely with technical teams, business groups, and leadership to ensure documentation meets diverse user needs.
• Review documentation for clarity, consistency, and adherence to style guidelines.
• Solicit feedback from users, support teams, and other stakeholders to improve documentation continuously.
• Ensure that technical documentation complies with relevant industry standards, regulations, and firm policies.
• Responsible for documentation strategies, ensuring clarity and usability for technical and non-technical stakeholders.
• Develop documentation plans outlining the scope, objectives, and timelines for creating and updating technical documentation.
• Lead and mentor junior technical writers, providing guidance and support.

• 6 years of relevant experience required as a technical writer.
• Bachelor's degree is required. A combination of relevant experience, education, and training may be accepted in lieu of a degree.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits .

• Mid-Senior level

• Full-time

• Marketing, Public Relations, and Writing/Editing

• Accounting

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