Support Specialist

Support Specialist

Provide our client's network office with dedicated technology consultation and expertise to ensure maximum value of their technology investment. Build trusting relationships with client end-users to empower operational goals.

• Leverage sound judgement and decision-making to advance technology transformation priorities.
• Use knowledge of computers, mobile devices, hardware, software configurations, OS, and LAN to resolve technical issues and provide implementation support.
• Provide technical support in a fast‑paced, high‑pressure environment while multi‑tasking and reprioritizing efforts as needed.
• Communicate with senior level management on potentially volatile situations.
• Apply customer and engineering best practices to support software/hardware solutions to drive high availability.
• Escalate and work with corporate headquarters technical support specialists, software/hardware companies for issue resolution.
• Frequently travel to local offices within the region to provide technical solutions.
• Increase proficiency in complex computer hardware and software technologies through continuous education, advanced training, and study.
• Instruct local office technology clients on optimal technology utilization both in‑person and virtually.
• Advocate for technology needs of end users and support cross‑team engagement for issue resolution.
• Develop relationships with development, infrastructure, product and other application support stakeholders to deliver and improve effectiveness and efficiency.
• Contribute to process/service improvement ideas to enhance client experience.
• Vendor management of third‑party technology solutions provider and implementations.
• Project manage local technology implementations and upgrades, including communication and feedback to local and corporate leadership.

• Desktop, Windows 10, Troubleshooting, Help desk support, Active Directory, Office 365, Service Now, Hardware, printer support, mobile device

• Bachelor’s degree in Computer Science, MIS, or significant equivalent experience.
• Minimum of 2 years of relevant technology support experience.
• Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in software support tools.
• Demonstrates strong customer service skills and excellent oral and written communication ability.
• High degree of initiative and motivation including willingness to seize opportunities to identify, help drive, and implement process/service improvement and innovation.
• Strong attention to detail including proficiency in clear ticket documentation.
• Ability to diffuse/resolve escalations and resolve complex issues.

Intermediate Level

Contract to Hire position based out of Milwaukee, WI.

The pay range for this position is $30.00 - $34.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision;
Critical Illness, Accident, and Hospital 401(k);
Retirement Plan – Pre‑tax and Roth post‑tax contributions available;
Life Insurance;
Short and long‑term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in Milwaukee, WI.

This position is anticipated to close on Jan 13, 2026.

• Mid‑Senior level

• Contract

• Other

• Software Development

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any protected characteristic.