Information Technology Support Engineer

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Hi,

🚀 New Opportunity – IT Support Engineer 🚀

We’re working with a leading global tech organization that is looking for an experienced IT Support Engineer to join their in Milwaukee, WI.

We are looking for a dedicated and proactive On‑Site IT Support Engineer (L2/L3) to provide hands‑on support for local infrastructure, end users, and mission‑critical systems. This role ensures stable IT operations, service continuity, and rapid resolution of complex incidents during the designated support period.

• Provide L2/L3 IT support for office users and manufacturing shop‑floor systems across multiple plant locations
• Troubleshoot and resolve issues related to Office, Fabrication, and Paint Shop floor applications and systems
• Deliver onsite support for network changes
  , infrastructure updates, and hardware installations
• Support and maintain SCCM environments
  , including imaging, software deployment, and patching
• Assist with Microsoft Intune configurations
  , endpoint compliance, and device management
• Ensure timely vulnerability remediation for shop‑floor machines, workstations, and endpoints
• Manage hardware lifecycle operations
  , including device provisioning, shipments, replacements, and returns
• Configure, manage, and troubleshoot printers, scanners, and peripheral devices
• Perform patching and system update activities in line with security and operational standards
• Participate in plant leadership meetings and weekly change management (CAB) calls
• Maintain accurate service desk documentation
  , SOPs, and end‑user guides
• Monitor service performance and adhere to IT operational standards, SLAs, and service objectives
• Escalate critical incidents to Plant Leadership and the Major Incident Management (MIM) team
• Coordinate with onsite hardware vendors and service partners to resolve issues and complete deployments

• Troubleshoot and resolve issues across Office, Fabrication, and Paint Shop floor systems
• Provide user and system support across Syncreon, CLI, and other plant locations
• Deliver onsite support for network changes and infrastructure updates
• Support SCCM environments and assist with Microsoft Intune configurations
• Ensure timely remediation of security vulnerabilities on shop‑floor machines and workstations
• Manage hardware lifecycle activities
  , including device shipments and returns
• Configure, manage, and troubleshoot printers and scanners
• Provide L2/L3 support for Windows, macOS, and core infrastructure services
• Participate in plant leadership meetings and weekly change management calls
• Support patching and system update activities across environments
• Adhere to established operational standards, processes, and service level objectives (SLOs)
• Maintain accurate service desk and end‑user documentation
• Escalate major incidents to Plant Leadership and the MIM team during service interruptions
• Coordinate with onsite hardware vendors to resolve issues and complete deployments

This is a fantastic chance to work on a high‑profile project in Milwaukee, WI.

Mid‑Senior level

Contract

Administrative

Industries:
Computer and Network Security

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