Print Support Specialist

• Daily support of network and workstation printers
• Respond to customer support requests and ensure they are resolved quickly, accurately, and professionally
• Escalate problems to a technician as necessary
• Keep the customer up to date on the progress of problem resolution
• Provide end users with detailed remote access knowledge and document complete troubleshooting information
• Provide regular account updates, including information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
• Manage on-site hardware and consumables inventory
• Procure printers as required by the customer
• Manage printer hot swap inventory
• Document and report all fleet meter reads
• Maintain printer fleet tools/databases
• Printer triage break/fix
• Delivery of toner
• Assist with print projects in the copy center
• On occasion, lift and move printers during installs and moves
• Document all service calls and requests using TRAC Solution

• 2+ years of experience
• High School Diploma (or equivalent)
• HP Certifications

• Network Printer Support
• Workstation Printer Support
• Printer Break/Fix Triage
• TRAC Solution
• HP Printers
• Printer Installation and Relocation
• Copy Center Operations
• Customer Service
• Project Management
• IT Help Desk Support
• Printer Fleet Management
• Inventory Management
• Hardware Procurement
• Service Level Agreement Management
• Troubleshooting Documentation

Start date:

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market;

we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market;

we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.