IT Support Intern Property and Casualty - Onsite

IT Support Intern
- Milwaukee Property and Casualty
- Onsite, Milwaukee WI

Job Category: Internship

Requisition Number: ITSUP
010721

• Posted :
  September 24, 2026
• Part-Time
• On-site

Showing 1 location

04-Milwaukee 15-Solutions
Brookfield, WI , USA

The Opportunity

Milliman’s Casualty IT Support team ensures that all of our technology is in seamless working order everyone within the 80+ person practice. Our end-user systems include hardware, network storage, software, networking, and telecommunications. Just as important as your relevant technical knowledge will be your customer-oriented communication skills, as you’ll be handling multiple tickets and resolving issues with professionalism and attention to detail.

Whether your day includes setting up equipment at a workstation, running diagnostics in a remote session, tackling challenging IT projects, IT audits, or answering an ambiguous help ticket, you’ll provide solutions and expertise in response to a wide variety of requests.

This internship merges the fast pace of “break/fix” IT with exciting opportunities to find ways to enhance our existing solutions and introduce innovative technologies. This is a great opportunity for someone who wants to leverage their tech support experience and is ready to develop additional skills in a professional services environment.

The IT Support team works onsite in our office in Brookfield WI, providing IT support during Central Time business hours. The IT Support Intern will commit to a regular onsite schedule during the 2026-27 school year, working an average of between 10 and 30 hours per week, all onsite.

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman, now or in the future. This includes international students.

Responsibilities and expectations:

• Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users
• Resolve technical issues in a timely manner and research incidents with the utmost attention to detail
• Prioritize tickets based on urgency and/or priority with the information given
• Create, update, and review technical process documentation
• Contribute to IT knowledge base
• Solve technical problems on the fly
• Complete auditing tasks
• Physically install and configure new hardware, software, and systems
• Complete hardware refresh workflows
• Provide A/V support for in-office meetings
• Communicate clearly and kindly to end-users
• Follow internal approval procedures
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Complete thorough research and exhaust all possible resources when investigating an issue
• Complete compliance standards for retired assets
• Responsible for physically relocating and configuring existing equipment based on user needs

What We Are Looking For

Required:

• Currently pursuing a Bachelor's or Masters degree
• Some experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, as well as hardware (desktop, laptop, printer, conferencing equipment, mobile devices), preferably in an office or professional services environment
• Knowledge of Microsoft Windows 11 and O365 environment
• Experience using Microsoft Copilot, ChatGPT, Git Hub or similar AI tools in academic, personal, or professional projects
• Interest in emerging AI technologies and their application within IT operations, support services, and automation initiatives
• Basic knowledge of TCP/IP networking
• Willing to learn and expand personal knowledge base as technology needs evolve
• Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team
• Organized and positive approach to…