Advisory HB Epic Applications Analyst

As an Advisory, HB Epic Applications Analyst, your work at Tegria will focus on providing Epic application expertise to managed services clients and to consulting clients. Configures, optimizes, troubleshoots and support Epic applications to meet the needs of healthcare organizations. Collaborates with stakeholders to analyze business and clinical workflows, troubleshoot technical issues, evaluate, recommend and implement system enhancements. Provide technical expertise, facilitate system upgrades, and ensure system compliance with industry regulations.

An effective Advisory, HB Epic Applications Analyst will help the organization on a whole achieve success through:

Communicate clearly and proactively, providing timely updates and managing client expectations. Track and communicate decisions, contribute to change management, and ensure seamless transitions while minimizing business disruptions. Collaborate with Client Success Managers to assist with client requests and provide outcome data.

Assess client needs, goals, and current system build to identify necessary modifications to meet functional specifications. Document business requirements and recommend solutions that align with regulatory changes, insurance requirements, hospital service adjustments, or IT updates. Configure, test, and validate application modifications to ensure they meet functional requirements without causing downstream or cross-functional issues. Advise clients on deploying optimized functionality based on best practices and evolving EHR vendor recommendations and implement system enhancements accordingly.

Build, test, train, and implement new infrastructure, workflows, and policies. Fully test and verify deliverables to ensure they meet client requirements, reliability, and accuracy. Document current processes, analyze gaps, and deliver actionable improvements.

Support clients during designated business hours and participate in after-hours on-call support as required by client contracts. Deliver high-quality Tier 2 routine maintenance and break/fix support to multiple clients in accordance with contracted SLAs. Provide Tier 3 project support to multiple clients. Apply systems analysis techniques to perform root cause analysis and recommend solutions aligned with industry and EHR vendor best practices.

Escalate issues to EHR and third-party vendors on behalf of the client, building, testing, and validating vendor-proposed solutions.

Adhere closely to customer policies surrounding change control and build documentation. Identify and escalation engagement risks related to timelines, resources, and other issues while creating mitigation plans. Proactively notify team members and management of potential delays or obstacles.

Actively participate in and support efforts to build and maintain quality service delivery. Contribute to the development and maintenance of the knowledge base, workflows, and other documentation. Report potential engagement expansion opportunities identified while working on assigned engagements. Develop materials to support sales efforts as needed. Help scope potential new engagements. Track and report the measurable impact of work, ensuring value for both the client and Tegria.

Stay current with EHR system certifications and application knowledge. Serve as an application lead as appropriate. Mentor less experienced team members. Performs other generally related duties…