Lead - Business Intelligence Senior Insights Analyst

The Lead Business Intelligence Senior Insights Analyst plays a critical role in advancing data-driven decision-making across North America by transforming complex data into intuitive, actionable experiences for Delivery, Engagement, and Program teams. This role serves as a bridge between data, technology, and business users, ensuring analytics solutions are not only accurate and insightful but also practical, accessible, and aligned with how teams work.

With a strong emphasis on user experience, data storytelling, and change adoption, this role partners with stakeholders to design and evolve reporting products, dashboards, and analytical content that enable informed decisions and drive business outcomes. The position also champions analytics enablement through training, consultation, and showcase opportunities that help teams embrace and maximize the value of modern analytics capabilities.

** Making an Impact*
* ** User Experience & Analytics Product Design*
* + Lead the design and continuous improvement of reporting experiences across North American brands, ensuring data is presented in a simple, intuitive, and actionable manner.

+ Translate complex data elements, metrics, and insights into practical, business-friendly content that supports operational and strategic decision-making.

+ Partner with stakeholders to understand user needs, pain points, and workflows, applying user-centered design principles to analytics solutions.

+ Drive consistency in reporting standards, visualization best practices, and data storytelling methodologies across BI products.

** Strategic Data Analysis*
* + Partner with Delivery and Program Leadership to provide reporting and insights that support growth objectives, operational excellence, and strategic initiatives.

+ Utilize Power BI, Tableau, and related technologies to develop and enhance business intelligence solutions.

+ Identify opportunities to increase the adoption, impact, and business value of existing analytics products and services.

** Knowledge Application*
* + Apply business intelligence methodologies to support internal and external stakeholders.

+ Introduce innovative analytical approaches and leverage industry best practices to strengthen reporting capabilities and user engagement.

+ Serve as a trusted advisor on how data can be effectively communicated and consumed to drive action.

** Training & Enablement*
* + Develop and deliver training, demonstrations, workshops, and enablement materials that help users maximize analytics solutions.

+ Showcase new capabilities, product enhancements, and success stories to encourage engagement and adoption.

+ Partner with leaders and teams to identify learning opportunities and address analytics skill gaps.

** Sharing Expertise*
* ** Performance Monitoring*
* + Review program performance and key business metrics, ensuring accurate and meaningful content delivery to stakeholders.

+ Recommend opportunities for improvement based on observed trends, user behaviors, and business outcomes.

** Analytics Consulting*
* + Provide guidance on reporting strategies, KPI development, dashboard design, and data interpretation.

+ Help stakeholders move beyond reporting consumption toward actionable insight generation and self-service analytics adoption.

** Gaining Exposure*
* ** Client & Stakeholder Engagement*
* + Support clients and internal partners in maximizing the value of Business Intelligence as a Service and analytics consulting offerings.

+ Present analytical findings, reporting strategies, and product capabilities during business reviews and stakeholder discussions.

+ Build strong relationships across all levels of the organization, from Managing Directors to Program Managers and Delivery leaders.

** Cross-Functional Collaboration*
* + Partner with the North America Analytics COE, Product, Technology, and Delivery teams on reporting enhancements, business requirements, and analytics strategy.

+ Influence the roadmap and evolution of analytics products through user feedback, adoption metrics, and emerging business needs.

** Your Typical Day*
* +  
** 30%
** Designing and improving user experiences, dashboards, and analytics products across North American brands.

+  
** 20%
** Collaborating with internal stakeholders, fostering relationships, and driving data-informed decision-making

+  
** 15%
** Mentoring colleagues and contributing to analytics best practices and standards.

+  
** 15%
** Engaging with clients, presenting BI expertise, and ensuring client satisfaction.

+  
** 10%
**…