IT Support Specialist II

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Admin - IT Technical Milwaukee, WI, US

3 days ago Requisition

At Steele Solutions, we design and manufacture innovative material handling and workplace infrastructure solutions that help leading organizations improve operational efficiency, productivity, and safety. Our success is driven by a team of skilled professionals committed to continuous improvement, collaboration, and execution excellence.

As a Manufacturing Engineering Technician, you'll play a critical role in supporting production operations through process improvement, equipment optimization, and implementation of manufacturing best practices. This position offers the opportunity to work closely with Operations, Engineering, Quality, and Maintenance teams while helping drive efficiency, quality, and growth throughout our manufacturing facilities.

The IT Support Specialist II will serve as leader within the IT department that provides advanced technical support for end-users, resolving complex hardware, software, and network issues while managing complex IT projects to align with organizational goals. This requires independent judgement, discretion, and specialized knowledge to manage the systems, lead IT while promoting service excellence and operational continuity.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Responsible for solving and escalating technical issues involving desktops, laptops, mobile devices, printers, network connectivity, and enterprise applications, serving as the primary escalation point for Support Specialist I staff.
• Oversee the installation, configuration, and maintenance of hardware, software, and peripherals; manage user accounts, permissions, and access rights in Active Directory and other systems to ensure business continuity.
• Lead complex projects and deliver IT initiatives including system rollouts, upgrades, and security enhancements, managing milestones, scope, and stakeholder communication from planning through implementation.
• Is the SME for assigned applications and enterprise platforms (e.g., ITSM, ERP, Microsoft 365), providing in-depth knowledge, training, and best-practice recommendations to end-users and peers.
• Create and deliver training materials, workshops, and knowledge base documentation that improve end-user adoption and empower Support Specialist I employees with troubleshooting resources.
• Provide guidance, coaching, and daily support to junior IT staff; assist in onboarding new hires and promoting a culture of continuous learning by knowledge sharing.
• Monitor IT performance of core systems, proactively address potential issues, and recommend emerging technologies that enhance security, efficiency, and reliability.
• Partner with IT leadership and cross‑functional teams to drive operational continuity, identify process improvements, and implement innovative solutions that elevate service delivery.
• Provide guidance and leadership during the on‑call rotation, ensuring availability and rapid response to after‑hours critical technical incidents.
• Performs other duties as may be assigned by IT Support Manager or other organizational leaders.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with…