Field Applications Engineer; Fluid Dispensing

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The Field Applications Engineer (Fluid Dispensing) is the customer‑facing engineer for demos, system buyoffs, system/process development, and troubleshooting. Customer interactions include pre‑sales support, machine demonstration and buyoffs, and post‑sales support, which includes troubleshooting. Primary duties include being responsible for customer support calls, customer process evaluations, and preparing evaluation reports based on the tests, and configuring systems to be quoted. Additionally, this role will be responsible for providing solutions to machine issues and interacting with customers for higher‑level process support.

• Handles customer day‑to‑day calls and concerns via email, phone, and if required in‑person
• Provides post‑sales process and system support
• Assists in process optimization at customer site or over the phone or email
• Conducts system demos at the office either with the customer present or by processing parts and returning finished parts with a detailed report
• Develops and optimizes applications that effectively accomplish client objectives and user needs
• Acts as a technical advisor to Sales and Service groups
• Provides contributions to the system manuals and other forms of documentation
• Installs machines at customer facility

• Bachelor's degree in a technical field such as Engineering, Chemistry or Computer Engineering or related field preferred
• 2–3 years of fluid applications/process engineering or field where interacting with customers in technical projects preferred
• Industry‑specific experience and familiarity in Conformal Coating or SMT processes
• Experience in working with chemicals and solvents preferred
• Understanding of basic electronics to be used during troubleshooting
• Strong customer service, sales, and marketing experience skills

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The worker must be able to ascend or descend ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms, in addition to all body agility emphasized. Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.

Bending body downward and forward by bending the spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. The worker will also be bending legs at knee to come to a rest on knee or knees, bending the body downward and forward by bending leg and spine, moving about on hands and knees or hands and feet, and extending hand(s) and arm(s) in any direction.

Remaining upright on the feet, particularly for sustained periods of time. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site location to another. Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.

Raising objects from a lower to a higher position or moving objects horizontally from position‑to‑position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles. The worker will endeavor in picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling, applying pressure to an object with the fingers and palm, ability to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. Perceiving the nature of…