Fiber Optic Technician

JOB REQUIREMENTS

If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today!

• 10 Paid Holidays
• Paid Vacation and Personal Time
• Four Weeks of Paid Parental Leave with no waiting period
• 401K Plan with Generous Employer Match and fully vested from day one
• Company-Funded PPE
• Company-Funded Short-Term Disability Health, Vision, and Dental insurance
• Quarterly Company Events and Lunches
• Have a say in TAPCO Happenings by joining the Fun or Safety Committee

The Field Service Technician I provides field and office support for all TAPCO (Traffic & Parking Control) systems. This role involves regular interaction with customers, vendors, internal teams, and the general public. As a front‑line representative, the technician is responsible for delivering a positive customer experience and resolving issues correctly the first time. The position requires up to 25% overnight travel within the continental United States.

• Perform all work with a strong emphasis on safety and compliance with traffic and company regulations.
• Deliver high‑quality service support by troubleshooting, repairing, installing, and maintaining TAPCO systems.
• Ensure customer satisfaction through timely issue resolution and effective communication with customers, vendors, and internal teams.
• Accurately track and document service activities, time, inventory, and repairs using ERP and related systems.
• Manage and follow up on service tickets to meet established service level agreements.
• Coordinate RMAs and equipment repairs, including required documentation.
• Safely operate tools, vehicles, and bucket trucks, stage and load equipment and materials for service calls.
• Participate in a 24/7 on‑call rotation and travel overnight up to 25% of the time.
• Complete required training, obtain technical certifications, and contribute to continuous improvement initiatives.
• Perform other related duties as assigned.

• Ability to work independently while delivering high‑quality customer service in a fast‑paced, high‑volume environment.
• Strong verbal and written communication skills in English, with a positive, professional, and customer‑focused approach.
• Basic computer proficiency, including Windows operating systems, Microsoft Office, email, and software installation.
• Working knowledge of electronics, electromechanical systems, AC/DC power principles, and basic component testing.
• Fundamental understanding of networking concepts, including routers, switches, modems, and IP‑based systems.
• Familiarity with the configuration and operation of TAPCO hardware and…

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/519B