Intake Specialist Home Energy Assistance Program; WHEAP

Earn up to $3,000 in incentive pay during your first year of employment!

Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent;

aiding a farm worker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

• $18.22 to $22.78/per hour

• Provide efficient, interactive intake services for WHEAP by phone, face-to-face or by mail to determine program eligibility.
• Enter program applications into the WHEAP electronic data system timely and accurately.
• Answer phones, schedule appointments, and provide program information to applicants.
• Provide quick, proactive response to client requests for assistance, adhering to required response times.
• Will coordinate and perform administrative activities and support by storing, retrieving, and integrating information for dissemination to staff and clients, answer and relay calls and messages, with follow-up to recipients in a professional manner.
• Communicate with vendors regarding the repair and emergency fuel fills.
• Verify earned and unearned income, including wages, child support, TANF, Social Security, Unemployment Insurance, etc.
• Conduct community outreach and provide mobile intake services to community agencies, senior centers, housing/neighborhood centers, etc.
• Maintain and secure client information, ensuring confidentiality whether in the office or out in the community.
• Conduct home visits as necessary for the elderly, handicapped and disabled.
• Respond to applicant questions, assist with verification, and carry out benefit processing in a timely manner.
• Make referrals to the Weatherization program for WHEAP participants.
• Work as part of a team to ensure the energy assistance program runs efficiently.
• Participate in program awareness events held throughout the community.
• Attend training, meetings and perform other duties as assigned. Enter program applications into the WHEAP electronic data system timely and accurately.
• Answer phones, schedule appointments, and provide program information to applicants.
• Provide quick, proactive response to client requests for assistance, adhering to required response times.
• Will coordinate and perform administrative activities and support by storing, retrieving, and integrating information for dissemination to staff and clients, answer and relay calls and messages, with follow-up to recipients in a professional manner.
• Communicate with vendors regarding the repair and emergency fuel fills.
• Verify earned and unearned income, including wages, child support, TANF, Social Security, Unemployment Insurance, etc.
• Conduct community outreach and provide mobile intake services to community agencies, senior centers, housing/neighborhood centers, etc.
• Maintain and secure client information, ensuring confidentiality whether in the office or out in the community.
• Conduct home visits as necessary for the elderly, handicapped and disabled.
• Respond to applicant questions, assist with verification, and carry out benefit processing in a timely manner.
• Make referrals to the Weatherization program for WHEAP participants.
• Work as part of a team to ensure the energy…